Customer Service Manager Jobs in Boston, MA

Inspire growth as you lead a team of Customer Success Managers to drive retention, enhance product adoption, and build strategic customer partnerships while fostering a culture of accountability and i...

Shape the future of end-user support by leading a service desk team, ensuring high performance and quality service delivery while transitioning operations from reactive to proactive support strategies...

Manage and nurture relationships with 20-30 Small Pharma clients, driving satisfaction and revenue growth through consultative selling and tailored solutions, while coordinating with cross-functional...

Champion data privacy compliance by leading initiatives, collaborating across functions, and managing risks effectively to support business goals while ensuring adherence to privacy regulations...

Join a team that's reimagining customer support with an AI-first, data-driven approach. Oversee a dynamic team and manage support operations, ensuring high-quality user experiences while scaling effic...

Help us drive customer success by owning the adoption lifecycle for Cisco software solutions, partnering with clients to maximize usage and realizing value quickly while fostering key relationships fo...

Manage and lead initiatives in Contact Center Solutions to enhance customer experiences and drive business success. Collaborate with stakeholders and maintain product accuracy while developing strateg...

Manage a high-performing technical support engineering team, driving escalation quality and improving customer satisfaction. Collaborate with engineering to ensure seamless resolution pathways and pro...

Join a dynamic team to manage customer accounts, ensuring exceptional service delivery and timely resolution of IT requirements. Be the key advocate for clients while leveraging your expertise in IT g...

Shape the future of retail operations by optimizing labor deployment across stores, enhancing customer experiences. Collaborate with leadership to embed best practices in forecasting and scheduling fo...

Champion retail innovation as you optimize workforce strategy, ensuring the right resources are deployed for peak performance. Collaborate with leadership to enhance labor planning, forecasting, and s...

Lead the development of commercial strategies and business activities for Power Transmission products, enhancing relationships with key customers and achieving sales objectives through effective accou...

Optimize and enhance support operations by designing efficient systems, driving insights, and implementing scalable processes to elevate customer experiences as part of a collaborative cross-functiona...

Join a team that's committed to driving operational excellence across Services and Support. This role will establish systems and processes that enhance customer experiences while connecting efforts to...

Shape the future of AI services by leading strategy and commercialization efforts across the AI lifecycle. Collaborate cross-functionally to develop scalable service offerings that drive customer succ...

Lead a high-performance team focused on fraud prevention and claims operations, ensuring compliance with regulations and enhancing risk mitigation strategies through collaboration and innovative solut...

Join a team that's leading innovation in AI data collection operations. Oversee logistics, equipment, and site management for global programs, ensuring efficiency and compliance. Drive strategic initi...

Unlock potential by driving sales growth, fostering client relationships, and collaborating with teams to enhance event experiences, utilizing your expertise in hospitality and strategic sales managem...

Engage clients and drive revenue by managing sales strategies and relationships. Collaborate across teams to ensure exceptional events while executing planning and achieving targets in a dynamic envir...

Advance operations by managing service delivery and driving strategic initiatives while overseeing teams in insurance tracking. Ensure productivity, compliance, and process improvements across multipl...

Elevate dining experiences by leading our front-of-house team in delivering exceptional service and ambiance. Oversee operations, reservations, and staff training to create memorable dining moments fo...

Transform customer experiences by driving success in cloud accounts, ensuring satisfaction, fostering loyalty, and maximizing revenue retention through proactive engagement and strategic support withi...

Drive community engagement by leading outreach initiatives, ensuring compliance with policies, and developing high-performing teams. Collaborate with stakeholders to enhance customer satisfaction and...

Lead the charge in community engagement initiatives, ensuring compliance with company standards while fostering associate development and customer service excellence to drive operational performance a...

Elevate your career by leading community outreach initiatives, ensuring compliance, and mentoring associates. Drive financial performance while promoting a customer-first culture in a dynamic retail e...