Customer Service Manager Jobs in Baltimore, MD

Drive service excellence as a change agent, leading and developing teams to ensure high customer satisfaction and operational success in a growing company focused on fire detection, protection, securi...

Lead efforts to resolve escalated customer issues by coordinating with engineering, product, and support teams. Build processes for escalation management; leverage data to improve customer recovery st...

Champion impactful partnerships by driving engagement and success with health system/provider networks. Utilize clinical research knowledge to foster collaboration among cross-functional teams and enh...

Shape the future of digital commerce by driving strategy and operations. Collaborate cross-functionally to enhance the eCommerce platform, optimize customer experiences, and ensure performance meets o...

Lead data-driven audience strategies and segmentation to optimize marketing campaigns. Collaborate across teams to enhance engagement and revenue through effective targeting and performance analysis...

Drive customer success by enhancing travel management solutions, fostering client engagement, and boosting adoption of digital tools for optimal performance. Collaborate cross-functionally to support...

Join a transformative team to enhance insurance operations, driving excellence and compliance through strategic initiatives, cross-functional collaboration, and process improvement while mentoring a d...

Lead initiatives to enhance member experience through effective management of contact center technologies and digital platforms. Drive operational excellence by optimizing service delivery, data analy...

Lead customer communication strategies to enhance service quality and operational efficiency. Oversee team performance, process improvements, and innovative solutions, ensuring exceptional customer ex...

Shape client relationships and drive retention strategies while managing key accounts. Collaborate cross-functionally to enhance operational efficiency and deliver valuable insights to ensure client s...

Champion the delivery of complex IT solutions for Federal clients, ensuring alignment across engineering, logistics, and compliance. Lead a cross-functional team to exceed customer expectations and ac...

Join a team that's dedicated to driving customer success by leading a high-performing account management team, nurturing client relationships, and ensuring exceptional service delivery and successful...

Grow your career with a leadership role overseeing a team of Customer Success Managers. Drive customer adoption, retention, and value for strategic accounts while partnering cross-functionally to meet...

Unlock potential by leading the adoption of new features, enhancing customer relationships, and driving success through consultative support and cross-functional collaboration with various teams...

Lead the development of commercial strategies and business activities for Power Transmission products, enhancing relationships with key customers and achieving sales objectives through effective accou...

Join a dynamic team as a Customer Success Manager driving product adoption, enhancing client relations, and contributing to strategic growth in the Marine Insurance sector through cross-functional col...

Advance client success through leadership and support of onboarding, training, and ongoing product adoption, ensuring top-notch user experiences and value from Business Intelligence solutions for stak...

Manage and grow CPG and Grocery client portfolios by identifying expansion opportunities, nurturing key relationships, and executing strategic plans for revenue retention and growth while collaboratin...

Champion the execution of multi-channel CRM campaigns, leading a team to deliver high-quality customer communications while ensuring operational excellence and strategic alignment with business goals...

Join a team that's leading innovation in AI data collection operations. Oversee logistics, equipment, and site management for global programs, ensuring efficiency and compliance. Drive strategic initi...

Lead the charge in optimizing digital creative assets for guest-facing ordering solutions, ensuring quality, consistency, and technical accuracy throughout all platforms to enhance guest experiences a...

Drive impactful delivery by leading cross-functional teams to achieve enterprise objectives. Own Disciplined Agile processes to ensure high performance, while teaching delivery excellence and translat...

The Strategic Accounts Senior Customer Success Manager at Motive will serve as the primary contact for the company's largest customers, ensuring their successful implementation and ongoing satisfactio...

Transform financial reporting and compliance processes while managing the monthly close and enhancing operational controls. Lead a dedicated accounting team in a dynamic government contracting environ...

Join a team that’s dedicated to enhancing employee well-being by managing a comprehensive benefits program across diverse sites, ensuring compliance, delivering exceptional support, and fostering enga...