Apple

WPC Partner Ops Support & Optimization

Apple$90K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in support tools and program management
  • Proficient in systems architecture and data design for support tools
  • Experience in workflow automation and process engineering
  • Skilled in strategic planning and root cause analysis
  • Strong collaboration skills across cross-functional teams
  • Proven expertise in change management and tool rollouts
  • Bachelor's degree or equivalent experience.

Responsibilities

  • Design and implement the enterprise support tool ecosystem
  • Drive data-driven insights and reporting frameworks
  • Automate support processes for proactive issue resolution
  • Collaborate with IS&T, Product Engineering, and Data Science teams
  • Enable high adoption rates of support tools and frameworks
  • Manage AI/ML initiatives relevant to support operations
  • Transform support structure from reactive to proactive.

Benefits

  • On-site work at the Apple campus in Austin, TX
  • Collaboration with diverse teams and cutting-edge technologies.
  • Opportunity to drive significant change in operational workflows.
  • Engagement in high-impact projects with global implications.
Full Job Description
We are looking for a strategic and technically fluent Support Infrastructure Program Lead to design, implement, and manage our enterprise support tool ecosystem (including Sonar, Partner Hub, other intake platforms) and reporting frameworks. In this role, you will drive data-driven insights, automation, and continuous improvement across global partner operations. You will play a pivotal role in transforming support from reactive into a proactive driver of product and business roadmaps. Ultimately, your work will ensure that support processes are automated and measured, providing teams with the performance visibility needed to shift toward proactive, predictive issue resolution. This position is located on-site at our Apple campus in Austin, TX. In this role, you will own the support tool strategy alignment, enabling reporting frameworks, automation workflows, and AI/ML initiatives representation. You will partner closely with IS&T, Product Engineering, Data Science, and Global Operations teams to drive operational velocity and high adoption rates of enterprise support tools. While you will not be responsible for core product engineering, basic ticket resolution, or vendor staffing, your strategic focus will encompass the core accountabilities below. Expertise in systems architecture, support tool data design, and technical fluency Strong background in workflow automation, process engineering, and systems thinking Demonstrated ability in strategic planning, root cause analysis, and feedback loop design Proven track record in change management (including breaking down regional silos), overseeing tool rollouts, UAT coordination, and technical documentation Strong cross-functional collaboration skills, with the ability to influence IS&T and Engineering tool roadmaps, operational processes, and AI/ML investment priorities Strong decision-making skills regarding tool configuration, dashboard structures, data reporting standards, and automation rules Bachelor's degree or equivalent experience .

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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