CBRE Group, Inc

Workplace Experience Manager - San Francisco

CBRE Group, Inc • $110K — $118K *
San Jose, CA 95123In-Person
Hospitality & Recreation
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years in people/team management.
  • 3+ years in the Hospitality sector.
  • Proven experience in Operations.
  • Strong multitasking and project management skills.
  • Demonstrated capability in employee management and team development.
  • Excellent interpersonal and communication skills.

Responsibilities

  • Supervise and mentor a team of Workplace Experience professionals.
  • Coordinate daily team activities, establish schedules, and assign tasks.
  • Build and maintain trusted relationships with clients and partners.
  • Identify process improvement opportunities and assist with strategic solutions.
  • Assess needs for technology and training to adapt to evolving demands.
  • Ensure compliance with all safety standards for stakeholders.
  • Manage vendor partnerships, focusing on cost-saving and contract negotiation.
  • Oversee third-party vendor programs, ensuring service delivery and invoicing accuracy.

Benefits

  • Strong focus on employee development and performance evaluations.
  • Opportunity to influence workplace culture and client relationships.
  • Engagement in strategic planning and process improvement initiatives.
  • Comprehensive benefits package in line with industry standards.
  • Supportive work environment fostering collaboration and trust.
Full Job Description
About the Role:
As a CBRE Workplace Experience Manager, you will be a key leader within the Workplace Experience function, responsible for overseeing employees who deliver world-class workplace experience services to clients and visitors within a designated building or campus. This includes managing services such as Concierge, Reception, Meeting & Event Management, and various administrative office duties across up to five corporate office sites. You will ensure a high level of customer satisfaction and contribute to a thriving workplace environment.
What You'll Do:
  • Provide formal supervision, coaching, and development to a team of Workplace Experience professionals, including conducting performance evaluations and overseeing recruiting and hiring processes.
  • Coordinate and manage the daily activities of the team, establishing work schedules, assigning tasks, and facilitating cross-training to ensure efficient and consistent service delivery.
  • Build and maintain trusted relationships with clients, partners, and associates, negotiating to resolve conflicting priorities and foster collaborative environments.
  • Proactively identify opportunities for process improvement and assist in developing strategic solutions to enhance the efficiency and consistency of team support.
  • Assess technological and training needs for Workplace Experience teams and clients, ensuring the team is equipped to meet evolving demands.
  • Ensure strict adherence to all safety standards for employees, clients, and vendors.
  • Develop and manage vendor partnerships, focusing on cost-saving efforts, negotiating contract services, and ensuring all vendors have current proof of insurance and contractual documentation.
  • Oversee programs delivered by third-party vendors, such as food delivery, event organization, transportation, or mail distribution, and ensure accurate invoicing for business services.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Required Qualifications

  • 3+ years of experience in people/team management.
  • 3+ years of experience in the Hospitality sector.
  • Proven Operations experience.
  • Strong background in managing multiple tasks and projects.
  • Demonstrated ability to manage employees and foster team development.
  • Excellent interpersonal and communication skills.
  • Preferred Qualifications
  • Facilities Management experience.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $110,000 annually [or $52.88 per hour] and the maximum salary for the Workplace Experience Manager position is $118,000 annually [or $56.73 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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