CBRE Group, Inc

Workplace Experience Manager

CBRE Group, Inc • $100K — $115K *
San Diego, CA 92154In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred, or equivalent combination of experience and education.
  • 3-5 years of relevant experience in workplace management or a related field.
  • Proven experience in staffing, training, development, and performance management.
  • Strong leadership skills to influence team performance and service quality.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Exceptional organizational skills and an inquisitive mindset.
  • Ability to perform physical tasks, including lifting up to 50 lbs.

Responsibilities

  • Lead and mentor a team to deliver high-quality workplace services.
  • Support ongoing training and development for team members.
  • Conduct performance evaluations and provide constructive feedback.
  • Oversee recruitment and hiring processes for new team members.
  • Manage daily team activities, including scheduling and task assignments.
  • Ensure service delivery adheres to established service level agreements.
  • Implement process improvements and strategic solutions for enhanced service delivery.

Benefits

  • Opportunity to shape a positive workplace environment.
  • Leadership role with formal supervisory responsibilities.
  • Emphasis on professional growth through training and development.
  • Collaboration with various stakeholders and departments.
  • Promotion of health and safety standards in workplace operations.
Full Job Description
About the Role:
As a CBRE Workplace Experience Manager, you will be a pivotal leader responsible for overseeing and managing a team dedicated to delivering world-class workplace experience services. This role focuses on ensuring exceptional customer service for clients and visitors within a designated building, encompassing services such as Concierge, Reception, Meeting & Event Management, and general administrative office duties. You will play a key role in shaping a positive and productive environment by driving operational excellence, fostering strong client relationships, and ensuring seamless service delivery.
What You'll Do:
  • Provide formal supervision, guidance, and mentorship to employees, fostering a high-performing team environment.
  • Monitor and support the ongoing training and professional development of staff.
  • Conduct regular performance evaluations, provide constructive coaching, and address performance-related matters.
  • Oversee the recruitment, interviewing, and hiring process for new team members.
  • Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and facilitating cross-training to ensure comprehensive coverage.
  • Set and track staff and department deadlines, ensuring timely and efficient completion of duties.
  • Ensure the support provided by the team is consistently efficient, high-quality, and meets established service level agreements.
  • Suggest and implement process improvement efforts on a regular basis, assisting with the development of strategic solutions to enhance service delivery.
  • Assess technological and training needs for Workplace Experience teams and clients to maintain optimal operations.
  • Build and maintain trusted relationships with clients, partners, and associates, acting as a primary point of contact for service-related matters.
  • Negotiate and mediate with stakeholders to resolve conflicting priorities and ensure client satisfaction.
  • Coordinate with other department leads to ensure the facility is running smoothly and efficiently.
  • Develop and nurture vendor partnerships with a focus on achieving cost savings and enhancing service quality.
  • Manage negotiations for contract services, ensuring favorable terms and conditions.
  • Confirm that all vendors maintain current proof of insurance and necessary contractual documentation.
  • Oversee programs delivered by third-party vendors, including food delivery, event organization, transportation services, and mail distribution.
  • Ensure all invoices for business services are accurately billed and processed.
  • Manage office spaces, ensuring they are well-maintained, organized, and conducive to a positive experience.
  • Conduct site and room inspections, verifying cleanliness and readiness, particularly after meetings and events.
  • Call out and coordinate meeting and event preparations and follow-ups.
  • Always adhere to and enforce safety standards with employees, clients, and vendors.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Ability to perform heavy lifting up to 50 lbs.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $100,000 annually [or $48.08 per hour] and the maximum salary for the Workplace Experience Manager position is $115,000 annually [or $55.29 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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