As a Workday Payroll Analyst, you will support the stability, accuracy, and day-to-day effectiveness of payroll-related processes within Workday. This role requires strong attention to detail, a solid understanding of payroll workflows, and the ability to work collaboratively with Payroll, HR, IT, and other cross-functional teams to maintain data integrity and deliver reliable user experience. You as a Workday Payroll Analyst will: • Respond promptly to payroll-related inquiries and support requests submitted through ServiceNow, providing clear, accurate, and user-friendly guidance. • Investigate and troubleshoot Workday Payroll issues related to payroll transactions, worker data, earnings, deductions, tax setup, pay results, and payroll processing errors. • Document interactions, issue details, root cause findings, resolutions, and follow-up actions in accordance with company procedures and audit requirements. • Escalate complex payroll or system issues to specialized team members or technical support teams, ensuring proper handoff, timely follow-up, and clear communication with impacted users. • Maintain current knowledge of Workday Payroll functionality, payroll business processes, integrations, configuration impacts, and related best practices to provide effective support. • Contribute to the creation and maintenance of payroll-related job aids, FAQs, process documentation, and training materials to support consistent and accurate system use. • Monitor recurring payroll support trends, data issues, and user feedback to identify opportunities for process improvement, system enhancement, or additional training. • Collaborate closely with Payroll, HR, Benefits, Compensation, IT, and other cross-functional teams to resolve issues, support payroll operations, and maintain data integrity. This is the right role for you if you have: • Associate or bachelor's degree in human resources, Information Technology, Business Administration, or a related field preferred. • 1-2 Years Experience with Workday Payroll Canada; previous customer service or technical support experience highly regarded. • Hands-on experience supporting Workday Payroll, including troubleshooting payroll-related transactions, validations, integrations, and configuration impacts. • Strong problem-solving skills, analytical thinking, and attention to detail. • Effective communication skills with the ability to explain payroll and system concepts clearly to both technical and non-technical audiences. • Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment. • Customer-focused attitude with a commitment to providing high-quality, empathetic support. • Basic understanding of HR processes, payroll workflows, and data confidentiality requirements. • Ability to collaborate within a team and adapt to changing procedures and technologies. • Proficiency in Microsoft Office Suite and familiarity with Service Now is advantageous. • The salary range for this job is $75,000 - $95,000 CAD Other considerations: • Hybrid - Be able to come to the Mississauga Office 2 times a week • Occasional after-hours support may be required during system updates, critical incidents, or high-traffic periods. EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity. Go ahead and be yourself. We'll pay you for it!