Job DescriptionMajor Areas of Responsibility- Workday Financials Administration & Configuration Support
- Execute approved Workday Financials configuration changes under established governance (e.g., business process steps/conditions, validations, calculated fields, and related setup), following documented requirements and approvals.
- Support ongoing maintenance across Financials functional areas (e.g., General Ledger, Accounts Payable, Procurement, Expenses, Endowment, Banking & Settlement, etc.), with a strong focus on the Foundation Data Model (FDM) and related Worktags (Cost Center, Fund, Function, Grant, Gift, Program).
- Create and maintain basic to moderately complex custom reports, dashboards, and calculated fields to support data validation, operational troubleshooting, and ad-hoc business needs as prioritized.
- Operational Support / Incident & Problem Resolution
- Respond to and resolve tickets related to Workday Financials administration, configuration, errors, data access issues (as applicable), and platform behavior; escalate complex issues appropriately.
- Administer and maintain user-requested delegations for business processes (e.g., approvals, initiations), ensuring proper setup, maintenance, and termination in accordance with security best practices and documented approvals.
- Assist in troubleshooting and resolving production issues, including participation in root-cause analysis and implementation of preventative fixes.
- Provide timely and focused technical support during critical financial periods, including month-end, quarter-end, and year-end close, to ensure process integrity and timely completion.
- Release Management Support
- Support Workday release activities by assisting with impact assessment, preparing change documentation, coordinating tenant readiness tasks, and supporting regression planning and execution (technical tasks).
- Assist with deployment readiness activities and post-deployment verification steps as assigned.
- Security & Access Support (in partnership with Security Administrator)
- Support role/access requests and security-related changes by preparing requests, gathering required information, and implementing changes when authorized, in coordination with the Workday Security Administrator and management.
- Follow least-privilege and audit-ready practices; maintain appropriate documentation of security-related work performed.
- Integrations & Data Movement Support
- Assist in monitoring and troubleshooting Workday Financials integrations (e.g., bank files, P-Card loads, vendor payment files), escalating issues to integrations leads as needed.
- Support routine data loads and maintenance activities (e.g., Journal EIBs, Supplier Invoice EIBs) in accordance with standards and approvals.
- Documentation, Controls, and Continuous Improvement
- Maintain accurate documentation for completed changes, configuration decisions, test dependencies, and operational runbooks.
- Contribute to standard operating procedures, templates, and repeatable practices to improve quality, speed, and compliance with governance.
- Collaboration with Functional Owners (Finance & Administration)
- Partner with Finance functional owners (e.g., Controllers Office, Procurement, Budget Office, Grant Accounting) and designated testers to clarify requirements, confirm test plans, and coordinate timing of changes.
- Maintain clear separation of duties: Finance owns functional decisions, functional testing/validation, and outcomes; ITS executes technical administration and configuration delivery.
This position reports to the Workday Financial Systems Manager and does not have any direct reports.
Minimum Qualifications- Associate's degree or Bachelor's degree in Information Systems, Business, Finance, Accounting, or related field, or equivalent combination of education and experience.
- 2+ years of experience supporting enterprise applications and/or financial/ERP systems (Workday experience preferred).
- Demonstrated ability to execute system administration tasks with attention to detail, including documentation and adherence to change control.
- Basic to proficient understanding of core financial and accounting business processes (e.g., Procure-to-Pay, Record-to-Report, Grant Management) and the ability to partner effectively with functional stakeholders.
- Ability to manage multiple priorities, meet deadlines, and communicate status clearly.
- Experience with ticketing systems, service delivery practices, and/or release/change coordination preferred.
Core Competencies- Dependability and accountability
- Flexibility and ability to work in a changing environment
- Service oriented; responsive and professional with stakeholders
- Excellent written and verbal communication
- Proficient problem solving and analytical thinking
- Understands risk management and the importance of controls/separation of duties
- Strong teamwork and collaboration
- Strong interpersonal skills
- Understands, values, and respects diversity; fosters an inclusive and supportive problem-solving environment
The salary range for this full-time, exempt level opportunity is $88,000 - $95,000 commensurate with experience.Weekly Hours:40
Annual Work Schedule:12 month
Application InstructionsAn updated resume and cover letter are required as a part of your internal application. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.
Additional InformationTo review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.
