JOB SUMMARY

An engineering systems specialist is responsible for the usage expansion and support of Windchill PLM and CATIA CAD tools for the organization. They will ensure that Boeing Encore Interiors Aerospace's day to day functionality are reliable and efficient for Boeing Encore Interiors users. This role will work closely with the IT Director on the expansion of the tool sets as well as with the Engineering department leads to ensure performance targets for the systems are understood and being met.

SUMMARY OF JOB DUTIES - Essential Functions(Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Work within support ticket system to troubleshoot open end user issues as Tier1/2 support focal point on a daily basis
• Communicate daily with Boeing Encore Interiors end users on status and progress of open support issues and projects
• Communicate and follow up with Boeing Encore Interiors software partners on open Tier 3 and above support issues
• Follow established engineering systems project plan to expand deployment and usage of Windchill PLM

o For example, work on the day to day roll out of engineering standards for Windchill usage

o For example, deploy new search reports that meet requirements specific to end user needs

o For example, update and/or modify Workflows specific to process needs
• Follow established engineering systems project plan to expand deployment and usage of CATIA CAD

o For example, work on the day to day roll out of engineering standards for CATIA usage

o For example, deploy new drafting standards that meet requirements specific to end user needs
• Capture and document support projects from end users and add to Engineering systems project list
• Capture and document support tickets from end users and add to Engineering systems support ticket system

GENERAL QUALIFICATIONS - Education, Knowledge, and Experience

Education:
• Bachelor's Degree in Programming, Computer Science or related field

Experience:
• 3+ years' experience in Windchill PLM Administration and Support
• 1+ years' experience as end user
• Experience providing CAD systems support
• Experience in analysis, implementation, and evaluation of PLM systems
• Experience in technical documentation
• Experience in end user support or customer support

Skills:
• Sound understanding of PLM systems preferably Windchill
• Sound understanding of CAD systems preferably CATIA
• Outstanding communication skills
• Attention to detail

Preferred Skills/Experience:
• End user support
• Technical Documentation

Other:
• Extended or irregular hours may be required.
• Must be authorized to work in the United States.
• Boeing Encore Interiors Aerospace is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company.
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future.
• Tasks may vary slightly based on products produced at a division.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES AND LICENSES
• PTC Windchill administration
• Dassault Systemes administration

SUPERVISION PROVIDED TO THE POSITION
• Direction is provided for assignments in terms of desired outcome (goals), timing and budget. Work is reviewed or measured in terms of meeting organizational objectives and schedules

LEADERSHIP RESPONSIBILITY
• Manages team for adherence to organizational goals, operating policies, and budgetary guidelines.
• Manages team performance and is responsible for training and coaching.

PROBLEM SOLVING
• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives.

LANGUAGE SKILLS
• Communicate clearly and effectively in English, both verbally and in writing.