ResponsibilitiesThis is the third level of a four level job series within Community Health System's Information Technology Services (ITS), Desktop Design and Client Services department. Endpoint Solutions Engineers design, implement and support endpoint solutions within the organization. This role is responsible for ensuring the efficiency, security and optimal performance of endpoint systems, including desktops, laptops, mobile devices and peripherals. Collaborates and provides guidance to other team members. Often speaks for the department to internal/external customers and stakeholders to design and implement endpoint solutions that align with business requirements, ensuring scalability, security and reliability. The Endpoint Solutions Engineer 3 demonstrates a high level understanding of endpoint technologies, use of applications and tools and the ability to communicate technical concepts to non-technical stakeholders. Provides advance technical support and troubleshooting assistance and contributes to the development of new ideas. An example of a day in the life:
- Application Packaging: Main initial focus for the role.
- Lifecycle Management: Assisting with device hardware/software lifecycles.
- Active Directory: Managing and assisting with Group Policies.
- Engineering Workflow: Following strict documentation and research process:
- Research & Analysis
- Solution Determination
- Testing & Validation
- Creating a Runbook for deployment documentation.
Qualifications
Education• High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required• Bachelor's Degree in Computer Science, Information Systems, Information Technology or related field required• Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirements
Experience• 4 years of information technology experience in a large enterprise environment required• Experience in designing, implementing and supporting endpoint solutions in an enterprise environment required• Experience in Project Management required• Experience with cloud technologies preferred• Work experience in the healthcare industry or a healthcare setting preferred
Technical Skills (Preferred)
- SCCM (Primary Focus): Strong skills in application packaging and pushing out software.
- OS/Scripting: Proficiency in PowerShell and a deep understanding of Windows Operating Systems.
- Cloud/MDM: Experience with Intune or other Mobile Device Management tools; general cloud-hosting knowledge.
- Other Tools: Experience with Imprivata, Active Directory (Group Policies), and device lifecycle management.
Licenses and Certifications
- One of the following certifications is preferred:
- Microsoft 365 Certified: Fundamentals, Enterprise Administrator Expert, Messaging Administrator Associate, Security Administrator Associate, Teams Administrator Associate, Teams Support Engineer Specialty, Endpoint Administrator or related
- CompTIA Certified: A+, Server+, Network+, Security+, Linux+ or related
- Vmware Certified: Technical Associate, Professional or related
- Nutanix Certified: Associate, Professional - End User Computing or related
- Other relevant systems/endpoint management certifications
Disclaimers
• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.
