The RoleThe VP Operations is responsible for driving operational excellence across our portfolio of acquired businesses and partner law firms.
Working closely with firm leadership, internal operations teams, Finance, People, and senior leadership, you'll ensure every company in our network is operating as efficiently, consistently, and effectively as possible.
This is a highly cross-functional leadership role. You'll identify opportunities to improve performance, standardize operational best practices, and help integrate newly acquired firms into a scalable operating model without losing sight of the unique needs of each business.
Success in this role requires equal parts strategic thinking and operational execution. You'll spend as much time building long-term operating frameworks as you will solving immediate operational challenges alongside firm leaders.
What You'll Do- Lead operational strategy across our growing portfolio of acquired businesses
- Partner directly with firm leadership to improve operational performance, client experience, and business efficiency
- Develop and implement standardized operating procedures that can scale across multiple businesses while allowing for appropriate local flexibility
- Identify operational bottlenecks and lead initiatives that improve productivity, quality, and profitability
- Drive post-acquisition operational integration, ensuring newly acquired firms transition smoothly into our operating model
- Establish KPIs and operational reporting that provide visibility into firm and group performance and opportunities for improvement
- Work closely with Finance and Strategy on budgeting, forecasting, operational planning, and business performance reviews
- Partner with People and HR leadership to ensure organizational design, workforce planning, and people processes support operational excellence
- Collaborate with our Product and Engineering teams to implement new systems, workflows, and AI-enabled processes across the network
- Support change management initiatives, helping leaders successfully adopt new ways of working
- Build strong relationships with partners and senior leaders across our partner law firms, acting as a trusted advisor on operational matters
- Foster a culture of continuous improvement, accountability, and data-driven decision-making
What You'll Bring- 10+ years of operations experience within professional services, legal, consulting, financial services, healthcare, or another complex, multi-site, portfolio environment
- Experience leading operations across multiple business units, regions, or acquired companies
- Demonstrated success implementing scalable operating models in high-growth organizations
- Strong commercial acumen with the ability to balance operational improvements alongside financial outcomes
- Exceptional stakeholder management skills, with experience influencing senior executives and business owners
- Experience working closely with Finance, People/HR, and technology functions
- Strong analytical skills and a strong use of operational metrics to drive decision-making
- Proven ability to lead large-scale operational change initiatives
- Outstanding communication and leadership skills with a collaborative, low-ego approach
- Experience in M&A integration is a bonus
- Experience within legal services or other regulated professional services is a strong advantage
Interview process- Introductory call with our Talent team
- 1:1 with your hiring manager
- Practical skills assessment
- Values interview with one of our Founders
- We offer!
Benefits- Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
- Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
- 401k: Matching contribution up to 2% of salary
- Equity: Options in Lawhive LTD
