Role Purpose

The VP of Logistics & Operations is a key executive role responsible for the seamless execution of our business fulfillment and customer satisfaction cycle. This leader will oversee the journey of our products from the warehouse to the customer's site, ensuring that every deployment is successful and every customer interaction is handled with excellence. You will be responsible for building the systems, teams, and partnerships that allow us to scale efficiently.

Key Responsibilities

• Develop and oversee the end-to-end operational strategy to support company growth and long-term business goals.
• Manage the department budget and P&L, ensuring all operations are cost-effective and resource-efficient.
• Streamline internal processes and workflows to improve overall productivity and reduce operational bottlenecks.
• Build and maintain strong relationships with external vendors, partners, and service providers to ensure high-quality delivery.
• Standardize implementation and deployment procedures to ensure a consistent and successful experience for every client.
• Lead and mentor a multi-functional team, fostering a culture of high performance, accountability, and professional growth.
• Optimize the customer support function to ensure timely resolution of issues and high levels of customer satisfaction.
• Utilize data and operational metrics to track performance, identify trends, and drive informed decision-making.
• Coordinate across departments, including Sales and Product, to ensure operational readiness for new initiatives.
• Establish and enforce quality control standards across logistics, deployment, and support activities.

Success Metrics (KPIs)

• Operational Efficiency: Reduction in cost-per-unit or overall operational overhead.
• Customer Satisfaction: High NPS (Net Promoter Score) and CSAT (Customer Satisfaction) scores across the support and deployment teams.
• Execution Timelines: Consistent achievement of on-time delivery and deployment targets.
• Team Retention: Maintaining a high-performing and engaged workforce within the operations department.

About the Candidate

We are looking for a balanced leader-someone who can think strategically about the future but isn't afraid to dive into the details when a problem arises. You should be a "systems thinker" who values data and clear communication above all else. If you thrive in fast-paced environments and enjoy the challenge of building a world-class execution engine, we want to hear from you.

Requirements

• At least 10 years of experience in operations, logistics, or a related field, including 5 or more years in a senior leadership role.
• Proven track record of managing operations through significant organizational growth or periods of rapid change.
• Extensive experience managing departmental budgets and P&L to ensure financial health and operational efficiency.
• Demonstrated ability to design and implement standardized processes that improve consistency and reduce errors.
• Strong communication skills with the ability to collaborate across the executive team and align operations with business goals.

Benefits

• Business Impact - As a core member of the executive team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company.
• Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
• Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here.

SWTCH does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over Google Meet. SWTCH does not send out offers of employment without meeting candidates and does not offer employment via text. If you are contacted for any personal information via test and/or without having met a member of our hiring team in person, please disregard.