Note: Fidelity will not provide immigration sponsorship for this position.

TheRole

Fidelity is building a modern, in-house Workforce Management (WFM) platform.You will own the technical architecturedesign and definition.WithyourWorkforce managementdomainexpertise, you will help translate business ambition, enterprise architecture direction, product priorities and operational requirements into an executable platform strategy.You will be responsible for shaping the target-state architecture,definingkey platform capabilities, establishing technical guardrails, and ensuring engineering teams are building toward a scalable, resilient, secure, and extensible workforce managementplatform.

The role will partner closely with Enterprise Architecture, Security, Infrastructure, Product, Operations and Business Unit stakeholders to convert enterprise standards and strategic intent into practical architecture decisions, implementation patterns and delivery roadmap.

The ideal candidate has deep domain expertise in contact center Workforce Managementor Workforce Optimization.

Key Responsibilities

• Own and lead the creation of the Workforce Management target-state architecture blueprint, including platform domains, serviceboundaries, integration patterns, data flows, runtime capabilities, and non-functional requirements.

• Establish the technicalstrategy for building a modern, enterprise-grade Workforce Management platform.

• Partner with product and engineering leaders to translate business capabilities into platform roadmaps, sequencing plans, and engineering execution models.

• Ensure early architecture decisions support long-term scalability, reliability, security, and operational efficiency.

• Sever as the senior technical authority for Workforce Management design and execution architecture.

• Translate enterprise architecture standards into concrete engineering patterns, reference designs, and implementation guardrails.

• Work closely with existingenterprise architectureorganization to ensurealignment with firmwide standards, technology direction, security requirements, and governance expectations.

• Guide engineering teams through keyarchitecturedesign decisions.

• Identify architectural risks, integration complexity, sequencing issues, and platform debt early in thedevelopment lifecycle.

• Establish architecture review mechanisms that improve qualityand consistency without creating unnecessary delivery friction.

• Establish patterns for high availability, fault isolation, scalability, performance, disaster recovery, and production support.

• Promote engineering discipline through SLOs, operational metrics, DORA metrics, architecture decision records, production readiness reviews, and measurable engineering outcomes.

Required Qualifications

• 10+ yearsof software development experience.