Agency:
Biolumina

Job Function:
Account Management and Growth

Job Subfunction:
Account Management

Job Description:
Title: Vice President, Management Supervisor
Company/Location: Biolumina / New York, NY
Department/Discipline: Account

Description

As VP, MS, you are responsible for protecting and growing the agency's relationships with its current client base. The VP, MS position requires you to focus and employ the agency's resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As VP, MS, you impact the agency's financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and, 5) participation in new business activity.

Primary Job Responsibilities

Client Relationship Management
Establish and build strong working relationships with designated client contacts

Maintain each client's respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities

Remain in touch with the agency's "day-to-day" business on behalf of clients - be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners

Demonstrate confidence, authority and level-headed decision-making to the client as the agency's leadership voice on assigned accounts

Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams

Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively

Ensure that all agency work represents the best we have to offer-strategically sound, arresting creative, and error-free

Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product

Staff Leadership and Support
Outline expectations of, and communicate effectively with, agency staff assigned to these accounts

Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts/projects as assigned

Provide a model of project/team leadership-prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required

Establish rapport and trust with a range of staff members assigned to your account(s) - recognizing the strengths and weaknesses of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view

Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push "your team" and the agency at large to deliver a continuously improving product

Demonstrate the value of, and encourage your staff's desire for, continuing to learn

Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved

Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term

Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement

Encourage, and demonstrate, unity behind team and agency decision-making

By example and direct instruction, teach staff members to make clear, balanced and effective decisions

Mentor and develop your staff to motivate them and help them to grow and excel in their roles

Analytical and Planning Abilities
Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency's work in new directions

Lead the efforts to develop and articulate key points-of-view - internally and externally - relative to strategic/creative alternatives, client industries and issues

Demonstrate the capacity, and lead the agency's efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications

Make decisions that reflect "layers" of thought - enthusiasm, insight, caution, discretion - and a prudent balance of client and agency goals

Business Impact
Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency's revenue and profitability

Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals

Identify and capitalize on specific opportunities for growth within existing client organizations

Be a steward of our clients' and the agency's money - avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs

Monitor staff development and satisfaction to ensure retention of key staff members

Lead or participate in business development efforts

Monitor/manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources.

Additional Responsibilities
Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency

Foster a positive team atmosphere demonstrating respect for all regardless of title or level

Foster senior level partnerships with creative/account colleagues

Act as a positive role model for agency at client and industry events

In person client travel is required

Management Responsibilities
Assign work to ensure project deadlines are met

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures,

Senior Vice President Responsibilities
Act as an advocate of Biolumina; make decisions with the Agency's and employees' best interest in mind

Uphold the Company Values in all decisions and interactions.

Provide leadership within his/her department as well as across the Agency

Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment

Identify, recruit, train and develop talent

Motivate direct reports, and act as a mentor to all within

Qualifications:
College degree, preferably in marketing, advertising, communications or science/medicine

Oncology experience a must pending brand requirements

8 - 9 years Agency or comparable outside experience

4 years of supervisory experience

Excellent written and oral communication skills

Well-developed knowledge of business practices/vendor relations

Ability to manage and train staff

Successful history of growing brands and possibly launching brands

Understanding of therapeutic categories/disease states

Biolumina' s Values

Open Mind
Always ask why-of your teammates, your clients, and yourself. And don't stop there-keep asking questions

Be respectful of others' ideas, opinions, and diverse backgrounds

Be flexible and adaptive to new ways of doing things

Brave Heart
Speak your mind...and your heart

Courageously step forward to try something new and help others to do the same

Be brave enough to defend your opinions-and brave enough to change them

Ready Hands
Be proactive and push things forward

Reach out to offer help and raise your hand to ask for help

Go out of your way to show gratitude

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

$200,000 - $222,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.