Agency:
Initiative

Job Function:
Account Management and Growth

Job Subfunction:
Sales and Client Operations

Job Description:
The Director, Client Operations - Enterprise Orchestration will support the agency's collaboration around a multi-phase MarTech and Taxonomy Transformation Program for a major pharmaceutical client. Working in close collaboration with the team leading the engagement, this individual will manage day-to-day project execution, coordinate activities across workstreams, engage the appropriate subject matter experts, and help ensure deliverables remain on schedule and aligned with client expectations. This individual will be responsible for supporting predetermined project plans, tracking dependencies and decisions, identifying risks, and ensuring that the right expertise is brought into the process at the appropriate time.
Role Objective
This role is not responsible for setting the client's transformation strategy or serving as the technical authority for every workstream. The successful candidate must, however, possess sufficient knowledge of media operations, marketing technology ecosystems, taxonomy, data, reporting, and campaign workflows to understand project requirements, ask informed questions, recognize when specialized expertise is needed, and keep complex workstreams moving forward.
The ideal candidate is a highly organized and proactive professional who has a strong blend of technical acumen, strategic thinking, is comfortable managing complex, cross-functional initiatives in a matrixed environment while maintaining strong relationships with both internal teams and client stakeholders.
Required Skills & Experience
• 8-10+ years of project or program management experience supporting enterprise technology or business transformation initiatives.
• Strong technical acumen around marketing technology ecosystems (eg. CDP, Salesforce, CM360, Adobe, Data Cloud)
• Demonstrated ability to coordinate complex, cross-functional projects involving multiple stakeholders and the ability to manage competing priorities in a fast-paced environment.
• Knowledge of project management tools (e.g. Adobe Workfront, Jira)
• Experience working with business leaders, technical teams, and external consultants.
• Strong organizational, facilitation, and communication skills.
• Excellent project management and time management skills
• Proven ability to manage competing priorities in a fast-paced environment. ]

Wage and Benefits
We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.
We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.
The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
$140,000 - $150,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.