VP Managed Services
Department: Infor Consulting Services
Employment Type: Full Time
Location: US-Remote
Description
Infor's CareFor Managed Services organization is seeking a Vice President, Managed Services Growth and Offering Management to own the growth, strategy, and market success of our global ERP application management and support portfolio. The VP is responsible for scaling managed services as a high-growth business line, driving revenue growth, monetizing new commercial service offerings, and facilitating the modernization of service delivery through AI and automation.
Reporting to the SVP, Managed Services, the VP is responsible for shaping the construct of the offering portfolio and driving its go-to-market strategy. A strategic partner to Sales, Product, Marketing, and executive-level clients, they collaborate daily with peer leaders across Theatre Leadership, Delivery, and Automation to bring offerings to market and make the organization work.
The ideal candidate pairs enterprise SaaS / ERP and managed-services expertise with a record of bringing successful offerings to market, owning the success and growth of a service portfolio, and continuously elevating customer value.
A Typical Day in the Life Includes:
• Own the global ERP Managed Services portfolio, driving adoption, growth, and customer value. Set the multi-year vision and GTM strategy with executive leadership, continuously evolving offerings to strengthen customer sentiment and delivered value.
• Create, package, price, and launch new managed-service offerings, owning full commercialization. Build monetization models that convert capabilities into scalable revenue and identify market white space as the organization's strategic voice.
• Lead competitive benchmarking of Infor's managed services portfolio and translate insights into differentiated positioning and refined go-to-market strategy.
• Partner with Global Delivery to resolve ERP issues through new offerings and innovation. Operationalize new service pillars, uphold SLAs and escalation protocols, drive continuous improvement, and modernize delivery with AI, automation, and advanced tooling.
• Maintain a continuous customer-feedback loop to inform the offering roadmap. Proactively manage client risk and customer-health metrics to elevate sentiment across the portfolio.
• Partner with Sales and Marketing on GTM strategy, messaging, enablement, and demand generation. Equip Sales to sell the portfolio, co-own strategic pursuits, drive managed-services attach rates, and hold pricing authority for competitive deals.
• Build and scale a high-performing global team of ERP architects, engineers, and service delivery managers. Establish KPIs, career paths, and succession plans while fostering continuous learning across evolving SaaS and on-premise ERP platforms.
Basic Qualifications:
• Experience monetizing commercial service offerings for a large, complex, global organization; conceiving, pricing, packaging, launching, and scaling offerings into profitable, repeatable revenue.
• Have experience as a progressive leader in enterprise software, IT service management, or SaaS environments.
• Experience owning the success of a service offering or portfolio at scale; driving revenue growth, gross-margin improvement, adoption, and customer value.
• Ideally have experience in the ERP software industry and application lifecycle management.
• Experience of modern ITIL frameworks, SLA governance, and the operation of global, geographically distributed service delivery teams.
• Experience applying automation and AI to streamline, scale, and improve the quality of service delivery and the offering portfolio.
• Experience building, leading and scaling large, globally distributed teams, with the executive presence to influence and build trust at the C-suite and board level.
• Experience in the business processes and activities of key Infor-focused industries (e.g., manufacturing, distribution, healthcare).
• Experience scaling a services business line and growing recurring revenue
Location: Atlanta GA, Dallas TX
