Job DescriptionEXL is seeking a visionary VP, Head of Responsible AI to architect trust across our enterprise AI initiatives. Reporting jointly to the CIO and General Counsel, you will accelerate AI adoption while embedding ethical, legal, and security guardrails in a data-centric operations environment. In a data-centric operations environment, this role serves as the bridge between technical innovation and legal safeguard - enforcing a dual mandate: accelerating AI adoption while minimizing systemic risk.
Responsibilities- Define and operationalize a 3-year Responsible & Secure AI maturity roadmap aligned with client commitments and global regulations.
- Co-lead the AI Governance Committee with CIO/GC to unify AI approval and deployment decisions.
- Serve as enterprise spokesperson on AI Trust for clients, regulators, and industry forums.
- Establish the "Source of Truth" for all AI assets (model registries, lineage, audit trails).
- Oversee red-teaming, stress testing against prompt injection, model extraction, and data poisoning.
- Embed security into LLMOps/DevSecOps pipelines for "Secure by Design" agentic systems.
- Ensure RAG/fine-tuning workflows prevent PII leakage and client data cross-contamination.
- Implement protocols to discover and govern shadow AI across business units.
- Drive 100% compliance with EU AI Act, NIST AI RMF, ISO 42001, and US state laws (e.g., Colorado AI Act).
- Mandate bias detection/mitigation and algorithmic fairness protocols.
- Enforce Human-in-the-Loop (HITL) requirements for high-stakes AI operations.
- Support client negotiations with transparency on AI data protection.
- Partner with Business Units to RAI-enable workflows without bypassing risk guardrails.
- Vet foundation model providers (OpenAI, Anthropic) and open-source libraries.
- Ensure AI systems align with EXL's cloud, data governance, and platform strategies.
- Oversee policy adherence via audits, dashboards, and compliance reviews.
- Lead enterprise training and culture-building for responsible AI.
- Build/mentor a team of AI governance leads, ethicists, and security experts.
QualificationsRequired:
- 15 years in technical, legal, or risk leadership; 5+ years dedicated to AI/ML governance, security, or ethics.
- Hybrid expertise: Discuss Transformer architectures/vector DBs with engineers AND liability/indemnification with Legal.
- Deep fluency in NIST AI RMF, ISO 42001, EU AI Act.
- Proven experience building "Governance-as-a-Service" in global, regulated, client-facing enterprises.
- Bachelors in CS, Data Science, Law/Ethics (technical focus); MS/PhD/JD strongly preferred.
Preferred:
- Direct experience with LLMOps, RAG security, red-teaming, shadow AI mitigation.
- Track record leading AI governance committees or maturity programs.
- Comfortable in client-facing roles providing AI trust assurances.
Salary Range- $205,000.00 - $275,000.00 plus bonus.
About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
