VP, Customer Retention

Turn/River Capital

$375K — $385K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience leading B2B software/SaaS sales teams
  • Experience scaling sales teams to 50+ sellers
  • Background in quantitative roles like RevOps, consulting, or banking
  • Familiarity across all customer segments and sales cycles
  • Expertise in growing sales organizations through strategic hiring and process implementation
  • Proven track record in optimizing renewal sales funnels
  • Experience with diverse pipeline sources including inbound and outbound leads
  • Strong analytical skills and project management abilities
  • Knowledge of AI applications in software sales (a plus)

Responsibilities

  • Analyze companies during due diligence to assess sales processes and performance
  • Collaborate with portfolio sales leaders to drive revenue growth and best practices
  • Test and enhance Turn/River's renewal sales practices for wider application
  • Cultivate a sales culture that emphasizes repeatable processes
  • Coordinate with Marketing and Customer Success teams to align revenue strategies

Benefits

  • Opportunity to impact multiple high-growth tech companies
  • 100% medical, dental, and vision insurance for employees and dependents
  • Flexible vacation policy
  • 401K matching
  • Paid parental leave
  • Commuter benefits
  • Health and Wellness benefits
  • Household and Home Office benefits
  • Annual Home Office Equipment Reimbursement
  • Donation matching
  • Work from home opportunities on selected days
  • Energetic environment with team lunches and snacks
  • Fun company culture with holiday parties and retreats
Full Job Description
About the Role

We are looking for the next Sales Leader to join Turn/River's Operations team. This person will have two primary responsibilities:
  1. Alongside the other Turn/River Sales Leads, own and continuously contribute to the Turn/River sales playbook. This playbook serves as the best practices guide for our network of portfolio companies in how to accelerate each element of renewal sales, from 6 months before contract expiration to a closed renewal sale, in a SaaS/ B2B environment.
  2. Partner with sales leaders (CROs to line managers) from a subset of Turn/River's portfolio companies and support them to over-achieve their renewal sales targets. You can do this by structuring improvement to focus on key growth levers, categorized by Turn/River as either Volume (% of renewals with expansion and price increase), Conversion (Gross Retention %) or Price (Net Retention % and Contract Terms).


Key Responsibilities
  • Support analysis of companies during the due diligence process, developing a deep understanding of the existing sales organization's process, efficiency, and team performance
  • Partner with the sales leaders at Turn/River portfolio companies to drive revenue growth; provide guidance and support implementation of best practices
  • Continuously test and contribute to Turn/River's renewal sales best practices, and share internally for application across the Turn/River portfolio
  • Foster a sales culture focused on repeatable and predictable processes
  • Work closely with Marketing, New and Expansion Sales, and Customer Success functional counterparts at Turn/River to ensure a cohesive revenue generation strategy and execution


Qualifications
  • 10+ years of experience building and leading sales teams in the B2B software / SaaS space
  • Experience scaling sales teams to 50+ sellers
  • Previous experience in a highly quantitative role, including but not limited to RevOps, PE/VC, consulting, sales strategy, banking, or engineering
  • Experience across all end-customer segments (SMB, Mid-Market, Enterprise) and sales cycles (High Velocity and Enterprise)
  • Deep understanding of the critical elements to grow a sales organization as a company scales such as hiring, team composition, and org structure/design
  • Proven ability to create predictability in the renewal sales funnel through implementing process best practices
  • Experience leading teams that have sold through various pipeline sources: Inbound, Outbound (BDR-sourced, AE-sourced), Channel
  • Highly analytical. You take a data-driven approach to sales optimization.
  • Strong project management, organizational skills, and process management
  • Nice to have: deep knowledge of AI applications for software sales


Location
  • San Francisco, hybrid work model


Compensation
  • The annual base salary range for this role is $375,000 - $385,000 taking into account numerous variable factors that are considered in making compensation decisions including but not limited to skill sets, experience, training, licensure, certifications, and organizational requirements.
  • This role is eligible to participate in the Turn/River carry program and a discretionary bonus program.


Benefits and Perks

The below benefits are offered to full-time employees based out of our San Francisco office:
  • An opportunity to make an impact across multiple high-growth tech firms
  • Competitive salary and discretionary bonus
  • Medical, dental, and vision insurance covered 100% for employee & dependents
  • Flexible vacation policy
  • 401K matching
  • Paid parental leave
  • Commuter benefits
  • Health and Wellness benefits
  • Household Services benefits
  • Home Office benefits
  • Annual Home Office Equipment Reimbursement
  • Donation matching
  • Work from home Monday & Friday
  • Energetic work environment with snacks and weekly team lunches 3x per week, centrally located near multiple public transit lines
  • A company that enjoys having fun: holiday parties, annual company offsite and retreat, annual summer "work from anywhere" month

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