Responsibilities & QualificationsRESPONSIBILITIES
- Provide design, installation, operations, maintenance, and sustaining engineering support for enterprise telephone systems across multiple customer sites.
- Operate, configure, maintain, and troubleshoot analog, digital, and Voice over IP (VoIP) telephone switching systems.
- Perform corrective and preventative maintenance on telephone instruments, cabling, network drops, gateways, and associated telecommunications infrastructure.
- Design, procure, install, and integrate new telecommunications cabling, hardware, software, and equipment to extend or enhance existing services.
- Support Moves, Adds, and Changes (MAC), including telephone installations, relocations, and connectivity for on-site and remote users.
- Configure, maintain, and support VoIP phones, softphones, Wi-Fi phones, call processors, gateways, and E911 systems.
- Administer VoIP system interfaces, routing, translations, and programming to ensure reliable voice communications.
- Maintain E911 infrastructure, including ANI/ALI databases, routing, interfaces, and emergency call translation services.
- Configure and maintain telephone firewall security, review logs, and implement rule-based security policies as directed.
- Monitor telecommunications trunk utilization and recommend capacity upgrades to prevent service degradation.
- Generate and provide call detail records and reports in support of operational, executive, and security requirements.
- Administer enterprise voicemail services, recorded announcements, messaging features, and user account management.
- Maintain enterprise telephony features including call forwarding, conferencing, hunt groups, caller ID, speed dialing, call park, call pickup, voicemail, and related services.
- Develop and maintain user documentation, operating procedures, and end-user guides for telecommunications services.
- Protect the privacy and security of telephone system users and communications.
- Support on-call operations, scheduled maintenance windows, and after-hours customer requirements, including major operational events.
- Coordinate with Government representatives and technical teams to ensure telecommunications services meet operational requirements.
- Demonstrate effective oral and written communication with technical teams, customers, and Government leadership.
- Support telecommunications operations within a secure Department of Defense (DoD) environment.
- Perform duties in accordance with Government security policies, applicable regulations, and established operational procedures.
REQUIRED QUALIFICATIONS
- Active Secret Clearance or higher.
- Bachelor's degree in Computer Science, Engineering, Business Management, or a related technical discipline.
- Minimum of 4 years of experience supporting Voice over IP (VoIP) and Video Teleconferencing (VTC) infrastructures.
- Experience operating and maintaining enterprise telecommunications systems in a production environment.
- Experience supporting Moves, Adds, and Changes (MAC) activities for enterprise voice services.
- Experience administering VoIP call processing platforms, gateways, and E911 systems.
- Experience troubleshooting analog, digital, and IP-based voice technologies.
- Experience working independently in a remote support environment while managing multiple priorities.
Overview
We are seeking a VoIP Engineer with an active Secret clearance for a full-time position as part of an ongoing contract in Washington, DC.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington, D.C.
- Type of environment: Varies
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- U.S. Citizenship
- Secret Clearance
WAGE INFORMATION
Target salary range: $95,000.00 - $105,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
