Job Description
Voice and Video Engineer

Location: Doral, FL

Salary: $130,000 - $132,000

Clearance Required: Active Top Secret Clearance with SCI Eligibility

Position Type: Full-Time

Sandy Mac Evolution is seeking a motivated, career and customer-oriented Voice and Video Engineer to support mission-critical communication systems in Doral, Florida. This position will support complex voice, video, and unified communications environments while working closely with technical teams, leadership, and mission partners.

The ideal candidate will bring strong experience designing, implementing, maintaining, and troubleshooting secure voice and video communication solutions across enterprise and DoD environments.

Responsibilities

The Voice and Video Engineer will be responsible for designing, implementing, and maintaining complex voice and video communication solutions to ensure seamless and effective organizational communication.

Responsibilities include, but are not limited to:
• Design, engineer, and maintain scalable, reliable, and secure voice and video solutions aligned with mission and business requirements.
• Develop architectural diagrams, technical specifications, and implementation plans.
• Configure, support, and troubleshoot VoIP systems, video conferencing endpoints, gateways, call control systems, and unified communications platforms.
• Evaluate and recommend new voice, video, and collaboration technologies.
• Lead implementation and deployment of new systems and enhancements.
• Collaborate with network, systems, cybersecurity, and IT teams to ensure seamless integration across the communications environment.
• Monitor system performance, analyze usage, and identify opportunities for optimization.
• Implement and maintain security measures for voice and video platforms.
• Conduct root cause analysis for incidents and support resolution of complex technical issues.
• Develop knowledge base articles, technical documentation, and operational procedures.
• Provide guidance to subordinate team members as required.
• Take direction from the DoDIN Operations Lead and support mission objectives as assigned.

Minimum Qualifications
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Four additional years of relevant experience may be substituted in lieu of a degree.
• 8+ years of professional experience.
• 5+ years of relevant Voice and Video Engineering experience.
• Expertise configuring and troubleshooting voice and video equipment, including IP phones, video conferencing endpoints, gateways, and call control systems.
• Strong understanding of network infrastructure, including LAN/WAN, QoS, and security protocols.
• In-depth knowledge of voice and video communication technologies, protocols, and standards, including VoIP, SIP, H.323, and WebRTC.
• Extensive experience with VoIP systems, video conferencing platforms, and unified communications solutions.
• Must possess an 8570 IASAE certification.

Preferred Qualifications
• Master's degree in Computer Science, Telecommunications, or a related field.
• Knowledge of emerging voice and video technologies, including cloud-based solutions and AI-powered video analytics.
• Experience with network automation and orchestration for voice and video systems.
• Cisco Certified Network Professional, Collaboration certification.
• Avaya Certified Expert certification.
• Unified Communications certification.
• Microsoft Certified Teams Administrator Associate certification.
• Experience supporting a DoD Combatant Command, such as SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM, or a component command.
• Working knowledge of Land Mobile Radio, SATCOM, cabling, site surveys, inside plant, outside plant, and point-to-point communications.

Clearance Requirements
• Must have an active Top Secret clearance with SCI eligibility.

Physical Requirements
• Must be able to remain in a stationary position more than 50% of the time.
• Must be able to communicate, converse, and exchange information with peers, senior personnel, management, and customers.
• Must be able to operate a computer and other office productivity equipment.
• Must be able to deliver presentations and exchange accurate information in professional settings.
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, and other equipment.