Job Description

The Global VNOC Analyst is a key member of Workplace Intelligence: Proactive Operations, responsible for supporting proactive monitoring across Workplace applications, services, and employee technology.

This role uses Nexthink, Datadog, and other monitoring tools to identify degradation, assess impact, coordinate response, track recovery, and improve monitoring over time. A primary focus will be supporting Workplace service monitoring in Datadog while partnering closely with engineering teams, service owners, and the global monitoring team.

KEY RESPONSIBILITES:

• Help establish and maintain VNOC monitoring processes, runbooks, escalation paths, and operational standards.
• Configure and maintain Workplace-specific Datadog dashboards, monitors, alerts, and thresholds in alignment with enterprise governance.
• Partner with service owners to onboard Workplace applications and services into Datadog and define meaningful service-health indicators.
• Use Nexthink to support proactive endpoint and employee-experience monitoring, including application health, device populations, and recurring trends.
• Correlate telemetry across Datadog, Nexthink, ServiceNow, and other tools to assess impact and route issues to the appropriate resolver team.
• Support incident triage and coordination by creating or updating ServiceNow incidents, engaging resolver teams, tracking remediation, and validating recovery.
• Review monitoring and incident trends to reduce alert noise, improve runbooks, identify recurring issues, and recommend preventative or automation opportunities.
• Serve as an L2 operational escalation point for the global monitoring team and provide clear updates to technical teams, stakeholders, and leadership.

REQUIREMENTS:

• 5+ years of experience in technical operations, observability, service monitoring, incident management, or a related enterprise technology environment.
• Hands-on experience with Datadog or a comparable observability platform.
• Experience with Nexthink or another Digital Employee Experience / endpoint analytics platform preferred.
• Experience with ServiceNow or another enterprise ITSM platform.
• Strong analytical and problem-solving skills with experience interpreting monitoring data, alerts, service dependencies, and technical incidents.
• Strong communication skills and experience working cross-functionally with engineering teams, service owners, and support organizations.
• Ability to support a global operational environment, including after-hours or on-call participation for significant incidents as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting global Workplace Technology, End User Computing, SaaS, or collaboration services.
• Experience with Microsoft 365, Slack, Zoom, ServiceNow, or endpoint-management platforms.
• Experience with ITIL-aligned incident, problem, and change-management processes.
• Experience in Media & Entertainment and/or relevant Datadog, Nexthink, Microsoft, ServiceNow, or ITIL certifications.

Additional Requirements

• On-site Requirement: This position has been designated as remote commutable which means that the candidate needs to work within a commutable distance from one of our hub locations.
• This role will require on-site collaboration as necessary but may not need to be onsite 3+ days per week per the company policy

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.