CTC is looking for a VIP Technical Support Specialist who will be responsible for providing support services to our senior leaders. This individual must be hyper-focused on providing excellent customer experience to the user base. This is a highly visible role functioning as the face of IT support for our C-Level, senior executive staff, and board members. The work environment is dynamic and highly demanding of quality results through proven problem and time management. We are seeking a candidate who can work on-site five days a week at our national head office in Toronto, ON.
What you'll do:- Focuses on delivering a positive customer experience.
- Act as a trusted IT Advisor to the executives and their staff while maintaining a high level of confidentiality for all VIP activities/tasks.
- Work closely with the Information Technology, Applications, Help Desk and Security teams to develop solutions that will enhance the environment for the C-Level officers and staff and minimize disruption.
- Develop and implement detailed plans for Executive-level projects resulting in highly effective and efficient delivery of technical solutions.
- Daily check-ins with the C-Level executive assistants. Own and manage incident resolution from end-to-end in a highly responsive manner.
- Ensure all unified communication appliances are functional.
- Design and setup all executive leadership IT requirements for meetings.
- Prioritize incoming service requests. Manage problems to resolution and update call-ticketing system.
What you bring:- Build Trust and Credibility by consistently adhering to the organization's business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and clients.
- Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
- Strong customer service focus by being proactive, responsive, and focused on discovering, anticipating, and exceeding the expectations.
- Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
- Identifies opportunities for continuous improvement and seeks new and better ways of doing things. Finds resourceful ways to solve problems.
- 5-10 years providing IT support in a corporate environment.
- Must be able to successfully manage multiple tasks, projects, and responsibilities.
- Post-secondary education is required, preferably in Computer Science, Engineering Technology, or similar discipline.
- Excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated.
- Ability to apply critical thinking skills in rendering solutions to various technical issues.
- Familiar with basic audio-visual technologies, Microsoft Teams environment, networking, and server/desktop administrations.
- Strong knowledge of Windows 10/11, Microsoft Office suite, Azure, Exchange Administration, MacOS, iOS and Android support experience is required.
- A high degree of self-motivation, commitment, and dedication.
We're always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $64,000 - $106,000.
Our typical hiring range is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
