American Express

Vice President, Tech Operations, Mission Control

American Express$150K — $200K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven leadership experience in Technology Operations within Financial Services or Payments.
  • Recent subject matter expertise in relevant technical domains.
  • Significant background in transaction processing and authorizations.
  • Strong technical skills in both Mainframe and Distributed technologies including cloud solutions.
  • Successful track record in talent acquisition and team-building in competitive tech markets.
  • Experience developing Operational practices focused on Observability and Capacity Management.
  • Expertise in Major Incident response with experience in high-pressure problem-solving.

Responsibilities

  • Oversee monitoring, maintenance, and troubleshooting of key technology systems.
  • Lead and mentor a global team, promoting a culture of excellence and continuous growth.
  • Drive excellence by sharing expertise across the organization.
  • Develop and implement service strategies aligned with technology and business goals.
  • Identify improvements in operational efficiency and incident response times.
  • Collaborate with stakeholders to implement advanced operational solutions like AI Ops.
  • Create and uphold technical service standards to meet strategic objectives.

Benefits

  • Dynamic work environment fostering professional growth and collaboration.
  • Opportunity to lead a high-performing global team in technology operations.
  • Access to cutting-edge technologies and operational strategies.
  • Engagement with cross-functional partners for strategic initiatives.
Full Job Description
Job Description

The Production Management organization requires a highly qualified leader who will lead the Mission Control team who are monitoring and reacting to system failures and events, as well as coordinating critical incident response across the Enterprise. While this is a leadership role, the selected candidate will need to be involved in a technical capacity to ensure that the firm's most critical systems receive world-class support.

Responsibilities

  • Oversees the performance monitoring, maintenance, and troubleshooting of fundamental systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are properly addressed, monitored, and resolved
  • Leads and mentors a global team of senior colleagues, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the technology operations community
  • Operate both vertically, in their domain, and horizontally, across the Enterprise, to share experience and drive excellence across the broader organization.
  • Directs the development and implementation of technical service strategies to ensure alignment with the company's technology vision and business goals, ensuring scalability and iterative progress
  • Identification and leadership of operating efficiency improvement as well as incident response and resolution time to continuously improve customer experience.
  • Collaborate with partners and stakeholders to foster and drive the adoption of advanced solutions to operational activities, eg. AI Ops
  • Develops and maintains technical service standards and guidelines in collaboration with stakeholders, ensuring optimal utilization of technology frameworks to achieve strategic objectives


Qualifications

  • Experience in leading Technology Operations teams within the Financial Services and/or Payments sectors.
  • Can demonstrate recent subject matter expertise in a relevant technical area.
  • Significant technical experience in transaction processing and authorizations.
  • Strong technical capability in Mainframe and Distributed technologies, including both Private and Public cloud solutions.
  • Experience in attracting, hiring, retaining, and leading top technology delivery talent, and building high-performing teams in competitive markets
  • Experience in creating and implementing robust Operational practices including Observability and Capacity Management.
  • Significant experience in Major Incident response and high-pressure problem-solving situations, with Executive level communications experience.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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