Job DescriptionAre you ready to build and scale payment capabilities that move real money, at real scale? Join our Payments team to shape reusable, resilient platform services that power high-value customer and partner journeys across Chase. This is a hands-on product leadership role for builder-operators who combine product judgment, technical fluency, operational rigor, and the drive to create lasting change.
As a
Vice President, Product Manager within Payments, you will lead cross-functional teams through the full product lifecycle-from shaping and challenging requirements, to shipping on time, to operating and evolving resilient services in production. You'll work across product, engineering, architecture, design, analytics, and risk partners to build capabilities that are scalable, well-controlled, and designed for reuse across multiple journeys and partners. We're looking for product owners who thrive in ambiguity, challenge assumptions, communicate clearly at every level, and can move seamlessly from API-level detail to executive-level discussion.
Job Responsibilities
- Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and platform strategies, including 0-1 initiatives
- Own the product lifecycle from discovery through launch, stabilization, adoption, and continuous improvement in production
- Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics that can be implemented as user stories and workflows
- Shape and challenge requirements by asking the right questions, aligning stakeholders, and ensuring solutions are scalable, reusable, and consistent with platform patterns
- Partner deeply with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations
- Own roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution to deliver measurable customer and platform outcomes
- Establish strong production ownership, including monitoring, incident response partnership, defect prioritization, root-cause remediation, and operational excellence improvements
- Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes
- Ensure a strong risk and controls environment by partnering with Risk, Controls, Legal, Compliance, and other governance teams
- Lead, coach, and raise the bar for a small, high-performing product team centered on accountability, clarity, and outcomes
Required Qualifications, Capabilities, and Skills
- 7+ years of experience in product management, payments, financial services, or related technology-led roles
- Demonstrated ability to deliver complex products in large, matrixed organizations with multiple stakeholders and dependencies
- Strong product mindset: customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
- High technical fluency, including the ability to discuss APIs, service-based architectures, integration patterns, and the end-to-end product development lifecycle using Agile methodologies
- Proven execution rigor, with strong attention to detail, self-organization, and comfort operating in ambiguity with minimal oversight
- Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production
- Outstanding written and verbal communication, including the ability to simplify complex topics for executive audiences
- High judgment, high ownership, and the ability to raise the standard for how product teams operate
- Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
Preferred Qualifications, Capabilities, and Skills
- Experience in money movement and digital payments, including account-to-account transfers, funding and payouts, digital wallets, card-related payments, payment processing, or adjacent products
- Experience building and scaling platform capabilities and reusable services used by multiple products, journeys, or partners
- Prior 0-1 build experience in modern architectures, such as cloud-native microservices and high-throughput, high-availability systems
- Demonstrated strength in partner enablement and integrations, including simplifying onboarding and improving downstream operational outcomes
- Fintech, payments platform, or large-scale consumer payments experience strongly preferred
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
