Volaris Group Inc.

Vice President of Customer Delivery

Volaris Group Inc.$160K — $200K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer delivery management or similar roles
  • Proven track record transforming service delivery models
  • Strong understanding of partner-led implementation strategies
  • Experience with AI-enabled efficiency tools
  • Ability to manage complex projects and navigate organizational change

Responsibilities

  • Build and scale the Customer Delivery model for WennSoft
  • Shift implementation approach to standardized and partner-led delivery
  • Own the delivery methodology and governance for customer services
  • Enable partners and employees to execute the FORGE strategy successfully
  • Lead efforts to reduce implementation effort and protect profit margins
  • Facilitate migration from Microsoft Dynamics GP to new platforms before 2031

Benefits

  • Regular, full-time employment status
  • Opportunity to influence and transform organizational strategy
  • Involvement in cutting-edge AI and partner-led initiatives
  • Collaborative reporting directly to the CEO
  • Focus on building scalable systems and processes
Full Job Description
Job Summary Please enter your job advertisement. If you are using Workday recruitment this is what will be published on the website above the job description. This cannot be formatted with bullet points etc. so please use reader friendly paragraphs. Job Description As VP Customer Delivery, you are accountable for building and scaling WennSoft's Customer Delivery model - shifting from today's services-intensive implementation approach toward standardized, partner-led, FORGE-centered delivery. Reporting to the CEO, you own delivery methodology, governance, partner enablement, AI-enabled efficiency, and customer outcomes. You will lead the organization to deploy FORGE at scale - growing the share of our customer base running on FORGE year over year - while reducing implementation effort, protecting margin, and enabling the migration of our customer base off Microsoft Dynamics GP ahead of its April 2031 sunset. This is a build-and-transform mandate, not continuity of the current model; success is defined by transformation capability, not the size of the organization you have run. Worker Type Regular Number of Openings Available 1

About Volaris Group Inc.

Volaris Group Inc. is a Canadian software company that acquires and manages vertical market software businesses. The company was founded in 1999 and is headquartered in Toronto, Ontario. Volaris Group operates through a number of subsidiary companies that provide software solutions to various industries including healthcare, education, and transportation. The company's strategy is to acquire and grow software businesses that have a strong market position and a loyal customer base. Volaris Group is committed to providing its customers with high-quality software solutions and excellent customer service.
Learn more about Volaris Group Inc.
Size
2,000 employees
Industry

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