Job DescriptionAs VP, Global Dining Consumer Engineering, you will lead the consumer engineering organization responsible for mobile and web experiences across the Dining portfolio. You will partner closely with Product, Design, Data, and Business leaders to deliver a unified, best-in-class diner experience across brands.
This leader will shape the technical strategy for how millions of diners discover restaurants, book experiences, manage reservations, and engage with dining content. You must bring a strong consumer-first engineering mindset, deep empathy for users, and passion for hospitality and marketplace dynamics.
You will operate as both a strategic and hands-on technical leader, guiding architecture, influencing UX-driven engineering decisions, and building high-velocity teams capable of rapid experimentation and iteration.
ResponsibilitiesConsumer Experience Engineering• Lead development of high-performance, intuitive consumer applications across iOS, Android, and web platforms
• Define and evolve front-end and mobile architecture patterns to support scalability, personalization, and real-time engagement
• Drive performance, reliability, and UX quality across all consumer touchpoints
Product Partnership• Partner with Product and Design to translate vision into scalable, executable technical roadmaps
• Enable rapid experimentation, A/B testing, and data-driven feature iteration
• Balance speed and innovation with platform consistency, technical quality, and long-term maintainability
Personalization & Data-Driven Experiences• Collaborate with Data and ML teams to embed personalization, recommendations, and intelligent ranking into consumer journeys
• Leverage behavioral and transactional data to continuously improve engagement and retention
Integration Across Ecosystem• Ensure seamless integration between consumer apps and platform services, restaurant systems, loyalty capabilities, and Amex benefits
• Drive unified identity, payments, and booking experiences across brands
Engineering Leadership• Build and scale high-performing engineering teams
• Develop senior technical leaders and foster a culture of operational excellence, ownership, and accountability
• Drive clear, effective decision-making in a complex, cross-functional environment
• Partner with engineering leaders across Global Dining to build products and deliver cohesive experiences for both consumers and partners (e.g. diners and restaurants).
• Champion a learning-oriented culture and encourage effective adoption of modern development tools, including AI-assisted coding.
Qualifications- 15+ years of experience in engineering, including 8+ years in senior technology leadership roles
- Proven experience building and scaling large-scale consumer mobile and web applications, with deep expertise in modern front-end architectures, mobile frameworks, and modern APIs
- Demonstrated success delivering real-time, highly interactive consumer experiences, with strong capabilities in performance optimization, experimentation platforms, and analytics-driven product development
- Proven ability to lead multi-team consumer engineering organizations in close partnership with Product, championing a customer-first approach that upholds high standards for user experience, execution quality, and delivery velocity
- Familiarity with marketplace, commerce, or two-sided platform ecosystems, including the technical and operational dynamics that drive engagement and conversion
- Excellent communication skills with the ability to influence executives and technical teams alike
- Bachelor's degree in Computer Science or related field
Preferred Qualifications:- Advanced degree in Computer Science or related field
- Experience working in restaurants or restaurant tech
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions