Job SummaryReporting to the Chief Digital and Innovation Officer (CDIO), the Head of Digital for Commerce and Experience is a strategic and outcome-focused product and engineering executive responsible for leading the vision, product strategy, and delivery of end-to-end delivering a scalable, data-driven, and future-forward bespoke digital platform for global sales and services. This will give enterprise and hyperscaler customers, and the partners who sell to them, a single place to buy our products and services and see how those are performing - across every region in which we operate.
This VP will serve as a technology and innovation partner to the co-sponsors - Chief Revenue Officer (CRO) and Chief Product Officer (CPO) - with aim of delivering frictionless, zero-touch and world-class experiences for both customers and our channel partners. The ultimate goal is to extend the experience to employees globally.
This leader will own product strategy, UI/UX design, engineering and operations and full delivery for the platforms while collaborating with CRO, CPO and Data Center Operations users, and have full end-to-end accountability and empowerment for their platform with AI, cyber-security and architecture teams also as part of their extended leadership teams.
The platform will underpin billions of dollars of revenue and plays a pivotal role in shaping how Equinix evolves its sales and service capabilities in the age of AI inferencing.
ResponsibilitiesStrategic Leadership
- Strategic partner to CDIO, CRO and CPO organization to define and execute a product and platform strategy for portals
- Champion an AI-first and data-driven mindset and collaborate closely with the AI team to help bring predictive AI to targeted marketing and propensity to buy to maximise revenue
- Partner with business operations leaders to drive process optimization to bring about a full process transformation alongside the digital transformation. This is a key aspect and a collaborative mindset with a delivery focus is key - $10Bn of revenue is dependent on this
Product Ownership and Execution
- Own the full product lifecycle-from ideation and prioritization to delivery, adoption, and continuous improvement-of all portals supporting the CRO and CPO functions
- Build and lead a high-performing product team to drive innovation, agile delivery, and measurable outcomes
- Prioritize features and investments based on business value, ROI, and stakeholder input, ensuring transparency and alignment
Stakeholder Engagement and Change Leadership
- Act as the voice of the business within DIO and the voice of digital within the Revenue and Products organizations
- Proactively engage with CRO (Sales, Marketing, Customer Success, Channel Partner), CPO (product leaders) and Data Center Operations to understand pain points and opportunities as well as Business Operations for process simplification
- Lead change management efforts and champion digital adoption across the revenue organization
Innovation and Continuous Improvement
- Lead the design and implementation of innovative solutions that enhance customer experience and operational performance
- Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement
- Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility
- Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability
- Benchmark and stay informed about trends in sales technology, revenue intelligence, and commercial platforms
People Leadership
- Build, coach and expand the Commerce & Experience digital team to support the business' success
Qualifications, skills, knowledge and experienceSkills and experience
- Bachelor's degree in Information Technology, Business Administration, or a related field; MBA or advanced degree preferred
- 12+ years of experience in product management, digital transformation or technology leadership with at least five years in a senior leadership role related to B2B marketplaces or sales and service portals
- Proven success leading digital initiatives that support revenue growth and commercial growth
- Strong business acumen and understanding of sales, marketing go-to-market dynamics and revenue strategies
Attributes
- Strategic thinker with a customer-centric mindset and a passion for innovation.
Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations - Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems
- Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
- Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization
- Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes
Leadership characteristics
- Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org
- Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset
- Cultivates Innovation - Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful. Encourages innovative risk taking and embraces failure as a part of innovation
The targeted pay range for this position in the following location is / locations are:
United States - Redwood City Office GHQ : 272,000 - 408,000 USD / Annual
United States - Denver Office DEO : 272,000 - 408,000 USD / Annual
United States - Dallas Infomart Office DAI : 272,000 - 408,000 USD / Annual
United States - Ashburn Lerner Office : 272,000 - 408,000 USD / Annual
United States - Seattle Office SEO : 272,000 - 408,000 USD / Annual
United States - Tampa Office TAO : 272,000 - 408,000 USD / Annual
United States - LA1 Los Angeles : 272,000 - 408,000 USD / Annual
United States - New York (Metal) Office : 272,000 - 408,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
