Full Job Description
Vice President, Client Service
Location(s): (Hybrid) Atlanta, Chicago, Norwalk, Boston
Know your specialism
An experienced, trusted adviser to Kantar's clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team's book of business. Will actively contribute to building Kantar's network of brand experts who deliver quality data and insights to their clients.
Will support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring).
Commercial Accountability
37 Responsible for profitable delivery of Brand Performance work for ~5-7M revenue (dollar amount may vary dependent on makeup of portfolio and high vs. low touch clients).
37 Leads Brand Performance new business opportunities to maintain and grow book of business.
37 Ensures Purposeful Collaboration across solutions and strategic clients.
Client Accountability
37 Establish trusted advisor relationships with key client stakeholders
37 Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts)
37 Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
37 Responsible for delivering on client servicing values and driving client satisfaction throughout the team
37 Consults on research design (survey, sample, specs, deliverables)
37 Drive growth through value delivery and proactively share ideas for program evolution
37 Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution
People Accountability
37 May manage 2-3. Accountable for managing their downline to best meet utilization targets and Brand Performance goals.
37 Provides active feedback to account teams and downline, and coaches to address performance gaps.
37 Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).
37 Responsible for employee engagement and contributes to building Brand Performance team culture
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
37 Medical plans with comprehensive, affordable coverage for a range of health services
37 Health Savings Account/FSA
37 Dental, Vision and benefits to cover unique healthcare needs
37 Wellness Program
37 401k with match
37 Tuition Reimbursement, Commuter benefits
37 Unlimited PTO
The salary range for this role is $162,700 - $204,500 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
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Location
Chicago, N. Green StreetUnited States of America