Vice President, Client Service

Kantar • $162K — $204K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of experience in brand research or client services
  • Proven track record of managing large, complex accounts
  • Strong understanding of brand performance metrics and insights
  • Excellent communication and relationship-building skills
  • Experience in leading teams and mentoring staff
  • Ability to drive revenue growth and client satisfaction

Responsibilities

  • Lead and manage mid-size to large, complex client accounts
  • Establish and maintain trusted advisor relationships with key stakeholders
  • Drive new business opportunities to grow the book of business
  • Consult on research design and deliverables for client projects
  • Provide thought leadership and guidance to account teams
  • Act as escalation point for client issues and ensure resolution
  • Contribute to team culture and employee engagement initiatives

Benefits

  • Comprehensive medical plans with affordable coverage
  • Health Savings Account/FSA options
  • Dental and vision coverage
  • Wellness program to support employee health
  • 401k plan with company match
  • Tuition reimbursement for professional development
  • Unlimited paid time off (PTO)
Full Job Description
Vice President, Client Service Location(s): (Hybrid) Atlanta, Chicago, Norwalk, Boston Know your specialism An experienced, trusted adviser to Kantar's clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team's book of business. Will actively contribute to building Kantar's network of brand experts who deliver quality data and insights to their clients. Will support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring). Commercial Accountability 37 Responsible for profitable delivery of Brand Performance work for ~5-7M revenue (dollar amount may vary dependent on makeup of portfolio and high vs. low touch clients). 37 Leads Brand Performance new business opportunities to maintain and grow book of business. 37 Ensures Purposeful Collaboration across solutions and strategic clients. Client Accountability 37 Establish trusted advisor relationships with key client stakeholders 37 Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts) 37 Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts. 37 Responsible for delivering on client servicing values and driving client satisfaction throughout the team 37 Consults on research design (survey, sample, specs, deliverables) 37 Drive growth through value delivery and proactively share ideas for program evolution 37 Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution People Accountability 37 May manage 2-3. Accountable for managing their downline to best meet utilization targets and Brand Performance goals. 37 Provides active feedback to account teams and downline, and coaches to address performance gaps. 37 Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads). 37 Responsible for employee engagement and contributes to building Brand Performance team culture Kantar Benefits We provide a comprehensive, highly competitive benefits package, including 37 Medical plans with comprehensive, affordable coverage for a range of health services 37 Health Savings Account/FSA 37 Dental, Vision and benefits to cover unique healthcare needs 37 Wellness Program 37 401k with match 37 Tuition Reimbursement, Commuter benefits 37 Unlimited PTO The salary range for this role is $162,700 - $204,500 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. #LI-HB1 Location Chicago, N. Green StreetUnited States of America

About Kantar

Kantar is a data, insights and consulting company. It is the world's largest market research company, with offices in 100 countries. Kantar's services include brand research, advertising effectiveness, media research, and public opinion polls. The company was founded in 1992 as the Market Research, Consultancy and Investment Group and was renamed Kantar in 2008. Kantar is part of WPP, a British multinational advertising and public relations company. In 2019, Kantar was sold to Bain Capital for $4 billion.
Learn more about Kantar
Size
30,000 employees
Industry

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