Role Overview:

The Vendor Onboarding Project Manager leads the successful onboarding and launch of new Marketplace vendors, ensuring seamless integration, operational readiness, and cross-functional alignment. This role serves as the primary coordinator across Product, Engineering, Vendor Partnerships, Finance, Legal, Fulfillment, and Marketplace Operations to deliver vendor launches and expansions that enhance the Marketplace and customer experience.

In addition to project delivery, this role is responsible for continuously improving onboarding processes, identifying operational efficiencies, and developing scalable frameworks that accelerate vendor launches globally.

Responsibilities:

Project Leadership & Delivery

• Lead end-to-end onboarding and launch activities for new and existing Marketplace vendors, post contract signature through launch.
• Develop project plans, timelines, milestones, dependencies, and success criteria for API, SFTP, embedded, and manual integrations.
• Manage multiple onboarding initiatives simultaneously while balancing competing priorities.
• Proactively identify risks, dependencies, and blockers, developing mitigation plans to maintain project timelines.
• Drive project governance through regular status updates, action tracking, and stakeholder accountability.

Cross-Functional Leadership

• Act as the central point of coordination across Product, Engineering, Finance, Fulfillment, and Marketplace Operations.
• Facilitate project meetings, decision-making, and issue resolution across technical and business teams.
• Partner with vendors to coordinate technical requirements, launch readiness, testing, and operational processes.
• Ensure all stakeholders understand project timelines, responsibilities, risks, and critical milestones.

Operational Excellence & Scalability

• Continuously evaluate and improve vendor onboarding processes, documentation, and operational workflows.
• Develop scalable onboarding frameworks, templates, governance, and best practices that reduce manual effort and improve launch efficiency.
• Identify opportunities for automation, tooling enhancements, and process optimization.
• Support onboarding metrics and reporting to measure launch efficiency and operational performance.

Documentation & Knowledge Management

• Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation.
• Contribute to knowledge sharing across Marketplace Operations.
• Ensure onboarding standards remain current as products, integrations, and operational processes evolve.

Qualifications

• 3+ years of experience in Project Management, Program Management, Operations, Technical Implementations, or related fields.
• Experience managing complex cross-functional initiatives involving technical and business stakeholders.
• Strong project planning, prioritization, and organizational skills.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities with a continuous improvement mindset.
• Experience working with project management tools such as Jira, Smartsheet, or similar.
• Familiarity with APIs, SFTP, integrations, and software implementation lifecycles.
• Experience developing scalable operational processes and documentation.
• Bachelor's degree or equivalent experience preferred.
• Experience within SaaS, Marketplace, Rewards, FinTech, or eCommerce environments is considered an asset.

Success MeasuresA successful Vendor Onboarding Project Manager:

• Delivers vendor launches on time with minimal operational issues.
• Builds strong relationships across technical and business teams.
• Anticipates risks early and proactively drives solutions.
• Creates scalable onboarding processes that improve efficiency over time.
• Ensures a high-quality onboarding experience for both vendors and internal stakeholders.
• Continuously improves operational frameworks, documentation, and governance.
• Demonstrates systems thinking by understanding how onboarding decisions impact the broader Marketplace ecosystem.

$81,000 - $88,000 a year

Our Approach to Total Rewards

$81,000 to $88,000 reflects the salary range for this role, depending on experience, skills, and market data. We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Learn more here.

Benefits & Perks for permanent full time employees:

Competitive Pay

Parental Leave Top-up

🩺 Health Benefits and Life Insurance Coverage Upon Your First Day

RRSP Matching

Flexible Vacation

Employee and Family Assistance Program

Full access to the LinkedIn Learning Library

Internal Mentorship Program

Employee-Led Employee Resource Groups

CA A beautiful office space located in Liberty Village, Toronto

Participation in our Points-based Employee Recognition Program

Opportunities for professional development and career growth

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.