Netomi

UX Researcher

Netomi • $80K — $110K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4-7 years of UX research experience in B2B/enterprise SaaS or complex products
  • Strong command of qualitative and quantitative research methods
  • Experience with enterprise user research, beyond consumer focus
  • Self-sufficient in scoping, managing, and executing research projects
  • Exceptional synthesis and storytelling skills to influence decisions
  • Curiosity about AI and how enterprises adopt technology
  • Collaborative mindset working with Product, Design, Engineering, and sales teams

Responsibilities

  • Plan and execute formative research to guide product strategy
  • Conduct validation research to test designs before and after launch
  • Collaborate with customer-facing teams to facilitate participant recruitment
  • Extract insights from AI implementation and deployment pain points
  • Synthesize research findings into actionable recommendations
  • Develop scalable research practices and self-serve tools
  • Advocate for rigorous research methods while maintaining agility

Benefits

  • Unmatched access to customer insights and user feedback
  • Influence over the development of a leading industry platform
  • Opportunity to shape the future of AI adoption in enterprises
Full Job Description
About the Role

You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.

Responsibilities

  • Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
  • Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
  • Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
  • Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
  • Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
  • Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
  • Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater


Requirement

  • 4-7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
  • Strong command of both qualitative and quantitative methods, and good judgment about which to use when
  • Experience researching with enterprise users and buyers, not just consumers
  • Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
  • Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
  • Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
  • Strong collaboration across Product, Design, Engineering, and go-to-market teams


Why This Role

  • Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
  • Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it
  • Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it

About Netomi

Netomi is a software company that provides an AI-powered customer service platform. The company's platform uses natural language processing (NLP) and machine learning (ML) to automate customer service interactions and improve customer satisfaction. Netomi's customers include retailers, financial services companies, and other businesses with large customer service operations. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Netomi
Size
50 employees
Industry
Information Technology
Founded
2015
* Ladders Estimates

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