American Express

Director - TVM Operations

American Express$150K — $180K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 10+ years in Technology Operations, Business Operations, PMO, Shared Services, or Vendor Management.
  • Experience in leading operational transformation and process optimization initiatives.
  • Proven ability to influence senior stakeholders and drive cross-functional alignment.
  • Strong analytical skills for data-driven decision making and operational performance assessment.
  • Excellent communication and presentation skills with a track record of engaging executive leadership.
  • Experience in managing and developing geographically distributed teams.
  • Bachelor's degree in relevant fields such as Business Administration or Computer Science.

Responsibilities

  • Develop and lead a global operating model for TVM teams to ensure consistency and operational performance.
  • Collaborate with functional leaders to simplify processes and eliminate duplication.
  • Define and implement an AI and automation strategy for TVM operations.
  • Establish relevant performance metrics and governance for operational transparency.
  • Lead strategic programs that enhance the TVM roadmap, focusing on process and operational readiness.
  • Create and track Outcome Key Results to measure strategic performance.
  • Build a culture of continuous improvement by standardizing processes and documenting best practices.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% Company Match on retirement savings plan.
  • Free financial coaching and financial well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model allowing hybrid, onsite or virtual arrangements.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Access to global wellness centers with healthcare professionals on-site.
  • Confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

How will you make an impact in this role?

The Director of TVM Operations will provide strategic leadership with a strong focus on our regional support teams by driving operational consistency, process excellence, and continuous improvement across the varied Technology Vendor Management functions. This role will partner closely with TVM leaders to identify cross-functional synergies, optimize resource utilization, and accelerate the adoption of AI and automation to improve service delivery and business outcomes.

Responsibilities

  • Develop and lead the global operating model for TVM teams, driving consistency, governance, capacity planning, and operational performance.
  • Partner with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to identify opportunities to simplify processes, eliminate duplication, and improve productivity.
  • Define and execute the TVM AI and automation strategy by identifying high-value use cases, implementing AI-enabled workflows, and embedding automation into core vendor management processes.
  • Establish operational governance, performance metrics, and executive reporting to provide transparency into productivity, service quality, risk, and business outcomes.
  • Lead strategic programs and cross-functional initiatives supporting the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tooling implementations.
  • Develop Outcome Key Results to drive strategic performance and track to completion.
  • Build a culture of continuous improvement by standardizing processes, documenting best practices, and implementing scalable operational controls.
  • Develop a high-performing global team, fostering collaboration, innovation, and career development while strengthening organizational capability.
  • Partner with Enterprise Technology, Finance, Risk, Global Supply Management, and other key stakeholders to ensure operational priorities align with enterprise objectives and American Express Leadership Behaviors.


Qualifications

Minimum Qualifications
  • Demonstrated experience leading program management or business operations functions within a complex technology organization.
  • Proven ability to lead cross-functional transformation initiatives and influence senior stakeholders across multiple business areas.
  • Experience implementing operational excellence frameworks, process improvement methodologies, and governance models.
  • Strong analytical skills with experience leveraging data to drive strategic decisions and operational performance.
  • Excellent communication and executive presentation skills with the ability to influence at all organizational levels.
  • Experience leading geographically distributed teams and developing high-performing organizations.
  • 10+ years of experience in Technology Operations, Business Operations, Program Management Office (PMO), Shared Services, Technology Business Management (TBM), Vendor Management, or a related function.
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related discipline.
  • Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization.
  • Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority.
  • Experience establishing operational governance, OKRs, executive reporting, workforce planning, and performance management.
  • Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights.
  • Excellent written and verbal communication skills with experience presenting to executive leadership.

Preferred Qualifications
  • MBA or Master's degree in Business Administration, Technology Management, Information Systems, Data Analytics, or a related field preferred.
  • Experience within Enterprise Technology, Technology Vendor Management, Procurement, Strategic Sourcing, Technology Business Management (TBM), or Global Operations.
  • Experience leading AI-enabled transformation, automation, and digital productivity initiatives.
  • Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies.
  • Demonstrated success building global operating models, driving organizational change, and developing high-performing teams across multiple locations.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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