ITCON Services is seeking a
UEM Mobile Support Engineer The mobility support engineer contractor will assist UEM Mobility group with various tasks which include but are not limited to:
- Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
- Coordinate and assist with the installation and maintenance of mobile platforms software and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
- Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
- Perform configuration management and develop supporting documentation.
- Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
Applicant must be a citizen of the United States and clearable for Public Trust clearance with the U.S Government.
The Unified Endpoint Management (UEM) Mobile Support Engineer will require hands-on experience with any of the list of technologies below in an enterprise environment. The Offeror will provide resumes of the top 2 most qualified proposed UEM support staff demonstrating proven previous experience, ability, or understanding of / with the following:
- Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
- Experience with Windows Server Management and Vulnerability Remediation Patching
- 5 + years operations support experience with MDM design and implementation desired
- Candidate must have 4+ years operations support experience with Workspace One UEM mobile device platform
- Candidates submitted for this task should be flexible enough to work a diversified schedule at all House data center locations and participate in 24x7 on-call technical support.
- Knowledge of and demonstrated experience with the following technology is a plus:
- Workspace One UEM
- Workspace One Access
- Microsoft Office 365 applications
- Microsoft Active Directory
- BigFix
RESPONSIBILITIES The UEM Mobile Support Engineer will work directly with the ITCS Unified Endpoint Management (UEM) Team Branch performing the following duties:
- Engineer, design, and develop, as well as administer and support mobile based solutions and standards for a Workspace One UEM environments.
- Provide mobile applications such as Office 365 as needed.
- Perform configuration management, technical support, application support and develop supporting documentation.
- Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
- Candidate must be able to work core (8:30am - 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Candidate must be able to work from home/remote when requested.
- Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using agencies supplied laptop(s).
