SUMMARY This position is responsible for driving new business through the sales of treasury services offered by the Bank. They are also a consultant and business partner to the Relationship Management (RM) team to ensure all Bank clients are offered the specific products to fit their individual needs. This can be accomplished through customized sales proposals, conducting cost/benefit analyses, building multiple pricing scenarios and identifying pricing improvements and margin opportunities. Participates in customer calls as appropriate and provides pre and post-sale client support.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Generate new business through identifying market opportunities through cold calls, warm leads & referrals.
- Drive new sales opportunities by determining client needs and cross-selling treasury products and services to internal & external clients.
- Maintain active sales pipeline and provide real time updates available tools.
- Provides support to the RM group to educate and sell additional products to clients via onsite and telephonic meetings.
- Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered.
- Handle in-bound customer service inquiries, training and support requests pertaining to Treasury Management & Internet Banking products and services, while ensuring customer service quality.
- Reviews and ensures the completeness, accuracy and adequacy of signed customer agreements, maintenance requests and cancelation forms.
- Understand and comply with requirements of all laws and regulations applicable to the position.
- Complete new client setup and/or deletion requests and client training in all related products and services
- Assist in fulfilling the department's audit requirements and ensure the implementation and completion of agreed audit recommendations.
- Provide support to Bank employees in all areas of Electronic Banking and Treasury Management products and services.
- Server as a subject matter expert on system capabilities, client onboarding process & worksheets and bank agreements related to Treasury Management services
ADDITIONAL RESPONSIBILITIES- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state and federal laws
- Performs any other duties that may be assigned by warehouse manager
- Understands and complies with all company rules and regulations
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
- Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilities
MINIMUM QUALIFICATIONS- 5 years of related Treasury Management experience and/or training; or the equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
- Some knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services.
- Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Ability to work with no supervision while performing duties.
COMPETENCIES:- Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Motivator
- Organization
- Professionalism
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