Position Title: Manager
Position Department: Transportation Solutions
FLSA Status: Exempt
Full/Part-Time: Full-Time
Compensation: $90,000 - $95,000
Reports to: Executive Director

Position Summary

The Transportation Solutions Program Manager provides strategic, operational, and administrative leadership for the Transportation Solutions department, overseeing the design, implementation, and continuous improvement of San José State University's Transportation Demand Management (TDM) programs. This includes strategic planning, people management, change management, budgeting, grant administration, partnership development, marketing, data analysis, and high-level stakeholder engagement.

Essential Functions

Strategic Planning & Leadership - 20%

• Develop and implement annual strategic priorities and long-term (3-5 year) vision for departmental growth.
• Lead data-informed decision making to strengthen TDM programs and services such as SmartPass.
• Identify emerging mobility trends and opportunities for innovation to improve the student transportation and commute experience.

Program & Operations Management - 25%

• Oversee all daily operations, programs, services, and technical systems, providing high level guidance to staff and making final decisions.
• Ensure high-quality customer service and administrative consistency. This can include updating reliability criteria or improving the program application process for students.
• Lead ongoing organizational repair, workflow redesign, and system improvements.

Staff Supervision & Team Development - 15%

• Supervise, mentor, train, and evaluate full-time and part-time student staff.
• Establish goals, expectations, and a supportive, high-performing work culture through professional development work plans.
• Practice equity-centered, cultural humility-centered leadership.
• Delegate tasks across the team as appropriate, ensuring staff have the resources to successfully complete assigned work.

Institutional Collaboration & Political Navigation - 10%

• Build strong relationships across departmental silos within the university.
• Collaborate with A.S. Board of Directors and A.S. Director of Sustainability to understand and meet student needs
• Coordinate with Parking Services and General Services on a regular basis and other departments as needed.
• Administer partnerships through existing MOUs and foster future partnerships.
• Represent the department on committees and deliver presentations.

External Partnerships, Outreach & Program Innovation - 15%

• Develop and maintain partnerships with transportation agencies and community organizations.
• Lead outreach, marketing, and engagement efforts to increase program visibility.
• Initiate new collaborations, enhance services, and support pilot initiatives (e.g., BayPass).
• Oversee administration of the VTA SmartPass contract and other service contract that TS holds.

Budgeting, Finance & Grant Management - 10%

• Develop and manage annual budgets.
• Oversee purchasing, invoicing, reconciliation, and financial reporting.
• Direct grant budgeting, reporting, and compliance whenever the department is awarded a grant.
• Identify and pursue new funding and grant opportunities.

Communications, Technology & Reporting - 5%

• Lead creation of surveys and analyze data for improvements.
• Direct website updates and digital communications.
• Maintain accurate departmental records and data archives.

Work Environment, Hours, and Physical Demands

• This job operates in an office environment and routinely uses standard office equipment.
• Work hours are Monday through Friday, 8:00 AM - 5:00 PM. Occasional evening and weekend work may be required as job duties demand.
• Must be able to operate a computer, including a keyboard and mouse, and phone.
• Must be able to occasionally lift or carry office or event products or supplies, up to 40 pounds.

Other Duties

• Thus job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time, with or without notice.

Required or Preferred Education and Experience

• B.A./B.S. in Urban Planning, Transportation Planning, Public Administration, Sociology, or related field.
• 2+ years of management and supervisory experience.
• Experience with community partnerships and stakeholder engagement.
• Familiarity with transportation demand management strategies in campus or community settings or familiarity with urban planning more broadly.
• Experience organizing events or related outreach efforts such as tabling.
• Experience in securing and managing grants.
• Nonprofit or higher education experience preferred.

Notes to Applicants
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

This position may be exposed to sensitive or personal information and is required to comply with the requirements set forth by the Integrated CSU Administrative Manual 8000 series and Associated Students Information Security Standards as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily after a conditional offer of employment. Failure to satisfactorily complete the background check may affect a conditional offer of employment.

Applications
Applicants must submit a complete application through the Associated Students applicant tracking system, ADP. Only complete applications will be considered.

Deadline
The position will remain open until filled.

Click here to apply!