POSITION SUMMARYThe Total Rewards Manager manages the day-to-day administration of ESRT's benefits, payroll, union obligations, and related accounting processes. This role ensures accurate and compliant program delivery and serves as a trusted resource for employees and business partners. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.
RESPONSIBILITIESPAYROLL:
- Manage the company's payroll operations, including time and attendance, responding to payroll-related questions, and ensuring timely and accurate processing of payroll for all employees
- Assist in internal and external audits and examinations, compliance, and tax audits
- Coordinate with the Human Resources department to ensure accurate and timely processing of new hires, terminations, and other employee changes
- Maintain accurate and current employee payroll records including tax withholding forms, payroll deductions, changes in employee status, and other payroll information
- Manage, coach, and develop the Payroll & Benefits Administrator and assume responsibility for success
- Lead the development and implementation of payroll related policies
- Streamline payroll processes and workflows when possible
- Manage sensitive and confidential matters like organizational changes, planning, and protecting the security of information, data, and files
- Support the VP, Process Improvements & Total Rewards with challenging assignments and process enhancements
- Be a brand ambassador and a culture carrier for ESRT
BENEFITS STRATEGY & ADMINISTRATION:
- Oversee the administration of all employee benefit programs including benefits enrollment, FMLA, PFL, retirement, worker's compensation, disability, and related programs
- Maintain relationships with and partner with vendors to compile annual benefit census reports, annual benefit renewal bids, and annual 401(k) discriminatory testing
- Conduct open enrollment meetings with new employees, advise employees on eligibility, provisions, and all other benefits-related matters
- Resolve benefits issues and recommend changes to improve the efficiency of the benefits function
- Ensure timely processing of all benefits-related invoices for corporate and union employees
- Review monthly billings for accuracy and all group plans and process invoice reconciliations
- Prepare and distribute written and verbal communications to inform employees of benefits programs such as insurance plans, 401(k), and other ESRT-sponsored plans
- Perform system audits of ESS system and ensure timely processing and payment for all union 401(k) and benefits remittances
- Manage all wellness initiatives for ESRT corporate employees
UNION:
- Maintain accurate and current employee payroll records
- Maintain the 32BJ Employer Self-Service System and make sure records reconcile with ESRT records
- Pay monthly union benefits and dues
- Manage all agency audits for payroll, and benefits as required to reconcile union payments
- Develop a close working partnership with the unions and Business units on all union payroll matters
ACCOUNTING:
- Assist with the monthly financial close by preparing account reconciliations, submitting journal entries, and working cross functionally with other internal stakeholders to obtain relevant information
- Act as the subject matter expert for all payroll-related accounting matters
- Assist in various ad-hoc projects as needed
WHAT SUCCESS LOOKS LIKE- Manage the timely and accurate processing of payroll each week and ensure accurate processing of union benefits and dues payments
- Actively seek opportunities for process improvement, cost reduction, and compliance enhancement to stay up to date with laws and regulations
- Establish long term strategies and goals to support business needs and enhance efficiency
- Foster interdepartmental collaboration at all levels in the organization to achieve key business and cultural priorities
- Establish channels for feedback from employees and stakeholders to improve experience
REQUIRED SKILLS / ABILITIES- Strong interpersonal skills and a true customer service orientation towards employees
- Excellent verbal and written communication skills
- Absolute integrity, discretion and sensitivity to confidential company and employee information
- Ability to prioritize, multitask and operate independently in a deadline driven environment
- Ability to interact with managers and employees at all levels in the organization
- Knowledge of and experience using ADP Workforce Now
- Analytically minded; demonstrated proficiency with HR metrics and reporting
EDUCATION & EXPERIENCE- Bachelor's Degree or equivalent experience in Human Resources
- 10+ years of benefits administration experience preferred
- Knowledgeable in government regulations related to payroll such as ACA, ERISA, FMLA, PFL and state and federal regulations, etc.
- Retirement plan management and/or administration experience
PHYSICAL REQUIREMENTS- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT- At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
- Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic - you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
- Dependable - you take a strong sense of ownership and accountability over your work
- Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
- Curious - you consistently look for new ways to work smarter, not just harder
- Ethical - you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
- Positive - you possess a service-oriented attitude with excellent follow through
BENEFITS- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
WELL-BEING- Generous paid time off
- Flex remote work time
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$140,000 - $155,000 a year
