Role Overview:The Vault CRM Integration Lead is responsible for the end-to-end delivery of the integration workstream for a major pharmaceutical client's Veeva CRM to Vault CRM migration. This role encompasses the full integration estate from discovery through design, build, system integration testing, UAT support, validation, and hypercare across a multi-org, multi-geography landscape. The Integration Lead serves as the primary coordination point across the platform vendor, partner SIs, client data teams, and upstream/downstream enterprise system owners, governing the tiering model, managing cross-team test sequencing, defect triage, and ensuring timely, validated, and observable integration delivery.
Key Responsibilities:- Own the integration delivery lifecycle across all in-scope integrations (assessment, design, development, deployment, testing, hypercare), ensuring remediation and operational readiness in Vault without business disruption.
- Confirm and re-baseline the final in-scope inventory and change types post-discovery, including any new integrations introduced during the program.
- Govern the Tier Pattern model, applying tier criteria and per-integration counts to drive estimates and test sizing.
- Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.
- Secure SME availability and sequence test windows around the release cadences of upstream/downstream enterprise systems; manage cross-team defect triage and escalate blocking issues.
- Align integration design sign-off with the platform vendor's gate and operate joint design forums and conflict-resolution paths.
- Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave.
- Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadata/data migration tooling) to prevent build blocks.
- Own end-to-end system integration test planning and execution across environments, including test scripts, data, execution evidence, defect management, and retesting.
- Deliver CSV/validation artifacts to the client's standards with full requirements-to-evidence traceability, and provide Go/No-Go input per wave.
- Deliver observability connections and monitoring for the integration estate, and lead integration hypercare against P1/P2 SLAs with defined war-room and triage cadence.
- Execute transition to steady state, including runbooks, operational documentation, and knowledge transfer to client Tier 1 / Tier 2, with formal handover acceptance.
Required Skills:- Platform Expertise: Veeva Vault CRM and Veeva CRM (Salesforce-based); Vault integration components (Vault REST API, Direct Data API, Spark Messaging); Vault data model and security model; Veeva Align.
- Integration & Middleware: Apache Iceberg / Databricks (or Snowflake); AWS and Databricks integration patterns; Spark Messaging architecture; REST API at scale; Informatica (PowerCenter, IICS, ICRT); MuleSoft; marketing-cloud automation.
- Delivery Capability: Tier Pattern estimation and true-up governance; SIT planning and cross-team defect triage; multi-vendor delivery alongside platform vendors and client teams; global onshore/offshore delivery across multiple time zones.
- Compliance: GxP validation, 21 CFR Part 11, PHI/PII handling, CSV (IQ/OQ/PQ), requirements traceability, multi-region data residency.
- Data & AI: Iceberg Lakehouse enablement for client AI platforms (targeting, route optimization); MDM integrations (e.g., Reltio).
- Tools: Jira, GitHub, ServiceNow, enterprise monitoring (e.g., Splunk), AWS (Lambda, Glue), Databricks, Vault Dev/QA/Prod environments, VDI/Citrix.
Qualifications:- Vault CRM Certified
- Veeva CRM-to-Vault CRM migration experience
- 7+ years integration delivery with proven lead role on large-scale, multi-geography, multi-system pharma commercial programs
Preferred Skills:- Digital: Databricks
- Veeva Vault Platform
- Veeva CRM
- Amazon Web Services Data & Analytics
