Remington Hotels

The Melrose Georgetown Hotel - Complex Sales Manager

Remington Hotels$110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hotel sales experience with a track record of meeting sales goals
  • Preferred experience in business transient sales and familiarity with diplomatic accounts
  • Comfortable with outside sales, conducting office visits, and building in-market relationships
  • Knowledge of Washington, DC's corporate and diplomatic travel markets is advantageous
  • Proficiency in sales tracking systems like Opera and Agency360 is a plus
  • Strong analytical abilities to assess account production and develop sales strategies

Responsibilities

  • Engage in proactive sales efforts, dedicating 80% of time to outside and inside solicitation
  • Collaborate with the Director of Sales to prepare annual marketing and action plans
  • Draft and promptly send proposals for qualifying leads while ensuring follow-up to secure bookings
  • Capture and communicate client requirements for room blocks, meeting spaces, and banquet needs to facilitate reservations
  • Document all essential details of definite groups to streamline coordination with catering and management
  • Achieve assigned sales quotas while ensuring customer satisfaction remains a priority
  • Regularly report sales activity and itineraries to the Director of Sales

Benefits

  • Work in a dynamic team environment with opportunities for collaboration
  • Exposure to high-profile clients and unique business segments
  • Professional development through engagement in both local and national sales initiatives
  • Possibility of traveling for client meetings and networking events
Full Job Description
The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts. Core Responsibilities: • Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. • Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. • Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space. • Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved. • Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up. • Responsible for maintaining a sales quota as assigned by DOS. • Maintain total and complete sensitivity to customer satisfaction and guests' needs. • Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers. • Work in a cooperative and friendly manner with fellow associates. • Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. • Perform any reasonable request as assigned or directed by management. Knowledge, Skills, and Competencies: • Strong business communication and presentation skills, both verbal and written • Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner • Ability to work in a high demand, sometimes high pressure environment • High work ethic and self-initiative • Strong computer skills in Microsoft Suite • Some travel is required • Regular attendance according to established guidelines • May be required to work varying schedules to reflect the business needs of the property • Must possess basic computational ability • Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times • Ability to participate in, and at times lead departmental and/or hotel team meetings Physical Requirements: • Sit, stand and walk for varying lengths of time • Lift approximately ten (10) pounds • Good communication skills, both written and verbal • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability • Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed • Pay: $110,000 Annual Salary (USD) This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. What we are looking for • Required - previous hotel sales experience with demonstrated ability to meet sales goals and grow account production. • Business transient sales experience preferred; will also consider a strong hotel sales professional looking to specialize in the BT, diplomatic, or wholesale segments. • Comfort and confidence prospecting outside the hotel - outside sales calls, office and embassy visits, and in-market relationship building are core to this role, not occasional. • Experience with, or strong interest in, diplomatic and government-related accounts a plus. • Familiarity with wholesale and tour operator channels, including rate loading and production tracking, a plus. • Strong prospecting, relationship-building, and negotiation skills. • Ability to analyze account production and translate opportunities into sales action. • Knowledge of the Washington, DC corporate, diplomatic, and wholesale travel markets preferred. • Experience with Opera and Agency360 preferred. • Self-motivated, organized, and comfortable managing goals and priorities across two properties. This position reports to the Directors of Sales & Marketing at both the Melrose Georgetown Hotel and The Churchill Hotel Near Embassy Row and works closely with Area Revenue Management and Remington Hospitality's national sales team.

About Remington Hotels

Remington Hotels is a hospitality company that manages and operates hotels across the United States. The company was founded in 1968 and is headquartered in Dallas, Texas. Remington Hotels offers a range of services including hotel management, development, renovation, and consulting. The company manages a portfolio of over 90 hotels and resorts, including luxury, full-service, and select-service properties. Remington Hotels is committed to providing exceptional guest experiences and delivering superior financial results for its owners and investors.
Learn more about Remington Hotels
Size
5,000 employees
Industry
Founded
1992

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