JP Morgan Chase & Co.

Technology Support III

JP Morgan Chase & Co.$80K — $95K *
Plano, TX 75024In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in IT services troubleshooting and maintenance
  • Training or certification in ServiceNow concepts
  • Expertise in at least two ServiceNow Modules
  • Skilled in scripting (JavaScript, Glide) and front-end tech (HTML, CSS, Angular)
  • Experience with ServiceNow integrations using REST API
  • Knowledge of large-scale applications/infrastructure in cloud and on-prem environments
  • Familiarity with observability tools and ITIL processes

Responsibilities

  • Deliver end-to-end application or infrastructure services for business operations
  • Maintain systems for operational stability and availability
  • Monitor production environments using observability tools
  • Escalate issues and collaborate with stakeholders for solutions
  • Analyze complex situations to manage incidents and changes effectively

Benefits

  • Flexible working hours and remote work options
  • Opportunities for professional development and training
  • Access to cutting-edge tools and technologies
  • Collaborative work environment with a focus on continuous improvement
  • Engagement in a culture that values employee feedback and input
Full Job Description
JOB DESCRIPTION

As a Technology Support III team member in the Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Formal training or certification on ServiceNow platform concepts and proficient applied experience
  • Demonstrated expertise in at least two ServiceNow Modules
  • Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
  • Has experience working on system integrations between ServiceNow and other applications using REST API.
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • HR Service Delivery module experience
  • Service portal experience
  • ServiceNow Certifications
  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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