Bank of America Corporation

Technology Services Lead

Bank of America Corporation$92K — $160K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10 years of job-related experience required.
  • Strong experience managing enterprise SQL Server environments in high-availability settings.
  • Deep understanding of Microsoft Windows Server operating systems.
  • Proven expertise in SQL Server performance tuning and optimization.
  • Strong knowledge of database security best practices.
  • Demonstrated ability to design and maintain secure, scalable database solutions.

Responsibilities

  • Manage and prioritize tasks for the team to ensure service level agreements are met.
  • Serve as escalation point for team members and partner teams during incidents.
  • Perform all responsibilities of applicable team members as needed.
  • Work with teams to establish monitoring and alert systems for projects.
  • Participate in resource interviews and onboarding new team members.
  • Conduct access reviews and compliance activities.
  • Create and manage on-call rotation schedules.

Benefits

  • Access to industry-leading benefits.
  • Paid time off available.
  • Resources and support to help employees make an impact.
  • Opportunities for discretionary performance awards.
Full Job Description

Job Description:

Position Summary:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Experienced Microsoft SQL Server Database Administrator with strong expertise in planning, designing, development, and implementation of complex database solutions, often leveraging new technologies. Serve as subject matter expert. Manages multiple complex projects and lead activities of a team related to special initiatives or operations. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments.

Responsibilities:

  • Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
  • Performs all responsibilities of team members from applicable teams
  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
  • Participates and helps with resource interviews and onboarding processes
  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
  • Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
  • Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
  • Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
  • Monitor system performance and conduct capacity planning to support growing workloads.
  • Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
  • Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
  • Implement and manage security controls, including authentication, authorization, and encryption. Performs access reviews, conducts audit and compliance activities.
  • Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are implemented appropriately for new projects and initiatives
  • Develop and maintain automation scripts using Python and Shell scripting to streamline database maintenance, backups, and monitoring.
  • Perform database upgrades, migrations, and cluster expansions with minimal impact on production systems.
  • Collaborate with application and DevOps teams to support database-related requirements, deployments, and troubleshooting.

Required Qualifications

  • 10 years of job-related experience required.
  • Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
  • Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
  • Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
  • Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
  • Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Desired Qualifications

  • Financial industry experience required.
  • Proficiency with Linux administration and scripting
  • Powershell or Python programming knowledge.
  • Cloud experience including Microsoft SQL Server on Microsoft Azure

Skills:

  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Adaptability
  • Automation
  • DevOps Practices
  • Project Management
  • Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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