We are currently looking for a
Technology Generalist - Applications & Cloud Support to join a dynamic and fast-paced environment where operations, cloud infrastructure, applications, and development intersect.
This is an excellent opportunity for a versatile technologist who enjoys solving real-world business problems across the stack and working closely with both technical and business teams.
About the RoleAs a Technology Generalist, you will support and enhance operational technology systems while contributing to application development, integrations, cloud support, and database solutions.
This role combines:
- Application & production support
- Cloud infrastructure support
- API and integration development
- Database development and troubleshooting
- Operational problem solving
We are looking for someone hands-on, analytical, proactive, and comfortable wearing multiple hats in a collaborative environment.
Key ResponsibilitiesOperational & Application Support- Troubleshoot and resolve operational issues across applications, databases, and cloud-hosted environments
- Act as an escalation point for application and integration incidents
- Analyze recurring issues and implement long-term solutions
- Monitor production environments and support operational stability
Application & Integration Development- Design, develop, and maintain applications using:
- Build and integrate RESTful APIs
- Improve application performance, usability, and reliability
- Support integrations between internal and third-party systems
Database & Data Support- Develop and optimize SQL Server queries, stored procedures, and views
- Perform data analysis and troubleshooting
- Ensure data accuracy, integrity, and performance
Cloud & Infrastructure Support- Support cloud-based environments and hosted applications
- Assist with deployments, upgrades, and environment configurations
- Collaborate with vendors and internal teams to maintain infrastructure reliability
Documentation & Continuous Improvement- Document operational procedures and technical solutions
- Identify automation and process improvement opportunities
- Contribute to service quality and system stability initiatives
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- 3+ years of experience developing web-based applications
- Strong hands-on experience with:
- REST APIs
- C#
- Python
- JavaScript
- React
- SQL Server
- Experience supporting cloud platforms such as AWS or Azure
- Experience supporting production applications and operational environments
- Strong troubleshooting and analytical skills
- Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications- Experience with CI/CD pipelines and deployment processes
- Familiarity with source control systems
- Exposure to monitoring, logging, and alerting tools
- Background in application support, production support, or DevOps-related environments
What Success Looks Like- Operational issues are resolved quickly and effectively
- Business-critical applications remain stable and performant
- APIs and integrations scale reliably with business needs
- Technology becomes a trusted and responsive partner for stakeholders
LocationRemote - LATAM or Northwestern United States
