8/4/26

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Job Type: Permanent Work Model: Remote Reference code: 134192 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Halifax, NS; Kitchener, ON; Ottawa, ON

What will your typical day look like?

Key responsibilities may include:

• Drive and enable the delivery of cloud computing, automation, artificial intelligence, Agentic AI and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value.
• Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability.
• Work closely with Sales and Economics workstreams to directly support select large client deals where AI will play a key role in delivery. This will include using AI to evaluate RFP/RFIs from clients and match automations with assets and solutions to deliver client value.
• Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI.
• Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning.
• Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) of Global Operate assets and solutions and how they can be used to add value and reduce costs.
• Maintain a detailed understanding of the Global Operate features, benefits and usage delivered across multiple assets. Act as deep subject matter expert on AI, automation and the capabilities of each asset and how they are serving our clients and each Deloitte business unit.
• Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption.
• Consult with cross-functional teams in the development, validation, and delivery of materials to support the successful adoption of asset solutions for various audience types (business teams, technical teams and member firm leadership), representing the functional solution of each asset. Create and maintain clear business use cases for each asset and track and share existing use cases with Deloitte clients around the world.
• Create promotional materials as necessary to drive deep usage by leveraging the full vision of each asset. Participate in relevant forums worldwide to showcase asset functionality
• 15-25% travel (including international) expected

About the team

The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate's overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.

Enough about us, let's talk about you

• 14+ years' experience in professional/client services capacity, emphasizing development/management skills in the following areas: technology solutioning, automation, Agentic & Generative AI, Artificial Intelligence, Cloud Computing and large scale enterprise solution global delivery vendors/alliances.
• Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs and deliver client value. Understands Deloitte existing ambition on delivery of Operate services, how clients benefit and evolving solutions/tools with emerging trends in IT.
• Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling.
• Experience in delivery of client service projects; team player with a "customer focused" mentality; ability to operate under minimal supervision in a matrix environment
• Ability to understand the value of IT solutions within the context of Deloitte's business (both US and global)
• Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment; excellent presentation and facilitation skills
• Ability to lead both people and project work, and to interact with varying levels of management
• Strong analytical skills and an ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones
• Excellent problem-solving skills & excellent teaming skills

Total Rewards

The salary range for this position is $140,000 - $260,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.