Salesforce

Technical Writer/Senior Technical Writer - Commerce Cloud

Salesforce$75K — $113K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical writing experience
  • Related technical degree required
  • Ability to write clear and concise content for varied audiences
  • Proven skills in in-depth research and synthesizing complex topics
  • Experience utilizing AI-based tools for content creation and enhancement
  • Understanding of software development concepts and technologies
  • Familiarity with Markdown, XML, and DITA

Responsibilities

  • Develop high-quality content for developers and admins, including documentation and tutorials
  • Research and understand complex technical subjects related to Commerce Cloud
  • Collaborate closely with cross-functional teams to gather information
  • Contribute to and execute content strategy aligned with audience needs
  • Enhance user experience through clear instructions and organized content
  • Maintain and update existing documentation for relevance and accuracy
  • Stay informed on industry trends and adjust content accordingly

Benefits

  • Collaborative and innovative work environment
  • Opportunities to work with renowned global brands
  • Exposure to cutting-edge technology and tools
  • Focus on user-centered content strategies
  • Support for continuous professional development
Full Job Description
Senior Technical Writer - Commerce Cloud

The Commerce Cloud Content Experience team helps the world's most renowned brands develop innovative, personalized shopping experiences across mobile, social media, and the web.

We are looking for a skilled technical writer comfortable with both the technical and creative aspects of the role. You will create exceptional, comprehensive, and user-friendly content for developer and administrator audiences, helping readers engage with complex technical subjects. If you are passionate about understanding audience needs and collaborating with engineers and product managers to build phenomenal content, this role is for you.

Your Impact

Working in an Agile development environment, you will collaborate with writers, product managers, engineers, and UX designers to produce documentation, in-app assistance, release notes, tutorials, API references, and videos. We are passionate about innovating solution-oriented content strategies that deliver the right information at the right time.

Responsibilities
  • Content Creation: Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
  • Research and Understanding: Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
  • Collaboration: Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
  • Content Strategy: Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
  • User Experience: Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
  • Content Maintenance: Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
  • Cross-Functional Collaboration: Share knowledge, best practices, and ensure consistency across all content.
  • Industry Trends: Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.
Required Skills
  • 5+ years of technical writing experience
  • A related technical degree required.
  • Ability to write clean, concise, and approachable content for both technical and non-technical audiences
  • Proven ability to conduct in-depth research and synthesize complex information into understandable content
  • Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences.
  • Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
  • Familiarity with Markdown, XML, and DITA
  • Experience with source control software
  • Superb communication and interpersonal skills
  • Experience working collaboratively with cross-functional teams
  • Excellent problem-solving skills and meticulous attention to detail
  • Ability to manage multiple deliverables within tight deadlines

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
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