Motorola Solutions

Technical Writer III

Motorola Solutions$90K — $110K *
US-Anywhere
+ 8 other locationsRemote
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proficient in Madcap Flare and advanced documentation workflows.
  • Experience with various publication formats, emphasizing online content syndication.
  • Strong collaboration skills with cross-functional teams.
  • Ability to utilize AI tools for enhancing documentation quality.
  • Familiarity with Jira and Confluence for managing documentation tasks.

Responsibilities

  • Plan, write, and edit high-impact documentation across multiple product ecosystems.
  • Lead documentation efforts for specific brands or product lines from start to finish.
  • Advocate for a user-first approach to enhance customer experiences with technical content.
  • Mentor junior team members, maintaining quality standards and distributing workloads.
  • Audit and optimize team processes for increased efficiency and usability.
  • Manage documentation support pipelines, ensuring accurate triage and reporting.
  • Collaborate strategically with teams to align documentation with business goals.

Benefits

  • Opportunities for professional development and mentoring junior writers.
  • Collaborative working environment with cross-functional teams.
  • Flexibility in work approaches with a focus on user-centric documentation.
  • Access to advanced tools and technologies for documentation.
Full Job Description

Department Overview

Department: Technical Documentation Team for Video Security and Access Control
Do you love taking on tough challenges? We need a dedicated technical writer, who is all about the customer. Motorola Solutions is seeking a dynamic, self-motivated, and enthusiastic technical writer. As the primary writer owning one or more documentation portfolios end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to architecting the information, executing deliverables, publishing, and long-term maintenance.
Job Description

We are seeking a highly skilled Technical Writer to develop, maintain, and enhance user-facing documentation across multiple delivery platforms, including web-based portals, multimedia, and embedded assistance technologies. In this role, you will lead documentation efforts for new products, major releases, and product redesigns, ensuring our content maximizes usability and customer satisfaction.

Beyond content creation, you will serve as a key contributor to team excellence by mentoring junior writers, streamlining documentation workflows, and advocating for user-centric design across cross-functional teams, including Development, UX, and Technical Support.

Key Responsibilities

  • Documentation Excellence: Plan, write, and edit high-impact documentation for diverse product ecosystems, ensuring consistency and effectiveness across all delivery formats.

  • Product Documentation Ownership: Serve as the primary lead for an assigned brand or product line, taking full accountability for the end-to-end documentation lifecycle. Drive doc strategy and manage release deliverables to ensure comprehensive content coverage across all product milestones. 

  • Customer Advocacy: Prioritize the customer experience by approaching technical content with a user-first, problem-solving mindset.

  • Team Leadership & Mentorship: Act as a subject matter expert, advising Technical Writer I and II levels, maintaining rigorous quality standards, and assisting with workload distribution.

  • Process Optimization: Continuously audit team processes and deliverables. Proactively develop, communicate, and implement initiatives to enhance efficiency and usability both within the team and across the broader organization.

  • Content Triage & Support: Own the documentation bug/support pipeline: triage reports, clarify requirements, ensure accurate assignments, and escalate critical issues to the Manager or appropriate product teams.

  • Strategic Collaboration: Build consensus across organizational levels to align documentation strategies with business objectives. Resolve complex job- or customer-related issues creatively and independently.

  • Technical Proficiency: Maintain advanced knowledge of authoring tools and workflows, proactively applying this expertise to improve team deliverables.

Qualifications

  • Authoring Expertise: Demonstrated proficiency in Madcap Flare authoring and advanced documentation workflows.

  • Publication Strategy: Proven experience with diverse publication types, including online content syndication and HTML-first documentation (prioritizing the "every page is page one" approach).

  • Collaboration: Skilled at building consensus and working effectively across separate, cross-functional teams.

  • AI Integration: Ability to leverage AI-powered tools to drive quality and operational efficiency.

  • Tooling: Familiarity with Jira and Confluence for task and documentation management.

Preferred Skills (Competitive Advantages)

  • Lifecycle Management: Experience navigating the complexities of creating and maintaining standardized manuals for hardware/software throughout the product lifecycle.

  • Efficiency Mindset: A history of driving significant process improvements and operational efficiency.

  • Technical Tools: Proficiency in git-based source control and Adobe Creative Cloud, specifically Adobe Illustrator.

  • Technical Writing Background: Deep experience acting as a customer advocate and translating complex technical concepts into intuitive user guides.


Basic Requirements

  • Bachelor's degree with 5+ years of experience in technical writing or equivalent discipline experience OR 8+ years of technical writing experience.

  • Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes



About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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