Technical Writer III - IT Management

CrowdStrike Holdings, Inc. • $100K — $155K *
US-AnywhereRemote in New York, NY
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Portfolio showcasing technical writing in a modern, conversational voice and tone.
  • Excellent writing and communication skills with a user-centric approach.
  • Ability to adapt quickly to a fast-paced, changing environment.
  • Strong analytical skills regarding audience needs and documentation effectiveness.
  • Experience with DITA/XML and structured authoring methodologies.
  • Familiarity with technical authoring tools like OxygenXML Editor.
  • Proficiency in version control systems like Git or GitHub.

Responsibilities

  • Produce high-quality product documentation including feature guides and release notes.
  • Develop comprehensive product knowledge through research and collaboration with subject matter experts.
  • Foster cross-functional partnerships with design and development teams.
  • Utilize and contribute to team writing standards and best practices.
  • Mentor and provide feedback to other technical writers during content reviews.
  • Act as an advocate for the customer throughout all documentation processes.
  • Leverage AI to enhance documentation quality and streamline workflows.

Benefits

  • Market leader in compensation and equity awards.
  • Comprehensive wellness programs for physical and mental health.
  • Generous vacation and holiday policy.
  • Paid parental and adoption leave.
  • Professional development opportunities for all employees.
  • Community engagement through networks, volunteering, and social groups.
  • Vibrant office culture with top-notch amenities.
Full Job Description
About the Role:

As a Technical Writer III, you'll write customer-focused product documentation that delivers the right content to the right user at the right time. You'll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

This is a hybrid position requiring at least two days a week in the office at either our Austin, TX or NYC office locations.

What You'll Do:
  • Produce high-quality documentation-new features, release notes, API docs, and more-to guide and educate customers.
  • Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
  • Build strong, cross-functional partnerships with designers, developers, and product managers.
  • Contribute to and use our writing team's standards, processes, and best practices.
  • Advise and assist other writers, and participate in collaborative content reviews.
  • Advocate for the customer in all aspects of your job.
  • Help define our team's strategy and vision while also independently managing your own projects.
  • Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.


What You'll Need:
  • Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
  • Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
  • Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
  • Exceptional audience analysis, written and verbal communication, and problem solving.
  • Experience exploring a customer's problem space and addressing their needs through documentation.
  • Curiosity to explore improving authoring workflows and project management processes with AI.
  • Experience and/or understanding of DITA/XML and structured authoring.
  • Experience using a technical authoring tool, preferably OxygenXML Editor.
  • Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
  • Demonstrated understanding of topic-based authoring and reusable information architecture.
  • Dedicated user-centric approach to focus on what the customer needs, not what the system does.
  • Strong grasp of user experience fundamentals.
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.


Bonus Points:
  • Knowledge of and experience writing osquery and Python scripts.
  • Experience using or creating AI agents and prompts to increase your efficiency and productivity.
  • Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
  • Experience using a Component Content Management System (CCMS).
  • Passion for and track record of seizing opportunities for improvement at every turn.


#LI-GO1

Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe


CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

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Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at CrowdStrike Holdings, Inc.

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Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

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