OverviewThis position reports to the Training Manager and is part of the Training Team, which consists of trainers located throughout the United States. The team is dedicated to delivering high-quality training to our service partners across all regions. This individual will primarily cover the geographic area of the West Coast (west from Colorado including British Columbia and Hawaii). Some additional coverage throughout the US may be required as well. The ideal candidate will be located centrally within this area.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities:As a Technical Trainer II, you will act as the lead facilitator for all service, installation, and application trainings, both in person and virtually. You will be responsible for delivering training to internal employees, installers, service companies, and more. You will work closely with the Customer Service leadership and Field Operations teams to ensure the right content is provided for the right people at the right time. Responsibilities will include:
- Facilitate instructor-led training (ILT) in our lab and virtual instructor-led training (VILT) via MS Teams, applying best practices for engagement and co-facilitation.
- Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
- Teach effective use of core tools to support and reinforce installation and service best practices.
- Ensure training facilities and equipment are prepared for all sessions.
- Measure learning outcomes and business impact; report metrics and continuously improve content.
- Partner with cross-functional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launch-ready content.
Required Qualifications:- Associates degree or higher in Education, Instructional Design, Communication, or a related field
- 5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
- Presentation and learning facilitation experience
- Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
- Excellent communication, collaboration, and project management skills
- Ability to travel domestically up to 1 week per month and to Canada once per year
Preferred Qualifications:- Continuous improvement experience
- Familiarity with learning management systems (LMS)
We value our employees by providing:- Annual salary range of $75,000 - $95,000 based on skills and experience
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
