Job Requisition ID #26WD98981
Position OverviewAre you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk's Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity.
Responsibilities- Help clients maximize their use of PIX and Flow Capture products Manage support requests and resolve technical issues across various platforms
- Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
- Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
- Advise / Educate clients with project workflows, administration, and organization of materials
- Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
- Identify and implement process improvements and efficiencies
- Track, take ownership of, and resolve issues through to completion
- Participate in testing new products and features
- Engage in special projects as needed
Minimum Qualifications: - 5+ years in customer service/support. Entertainment industry experience is a plus
The Ideal Candidate: - Excellent written and verbal English skills, with strong phone and interpersonal abilities
- Experience with Mac and Windows operating systems
- Ability to manage multiple projects simultaneously
- Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not immediately obvious
- Ability to pick up new technology easily
- Experience working with a distributed/remote team is a plus
- Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX
BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparencySalary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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