As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT systems. This includes workstations, thin clients, virtual machines, as well as laptops, TVs, and printers.
A typical day for a Technical Support Engineer begins with a routine review of all office IT infrastructure through our monitoring systems, along with a scan of any issues reported in support chats. Throughout the day, your primary focus will be on resolving technical issues while also contributing to process improvement initiatives and projects that continuously enhance our environment.
As our New York office continues to grow, you will oversee IT procurement and inventory management to ensure that equipment needs are consistently met. In partnership with HR and Office Management, you will also support onboarding for new hires, including preparing equipment, coordinating desk moves, and setting up employee workstations.
What you will do- Provide exceptional first-level IT support in a fast-paced trading environment
- Serve as the primary point of contact for all IT support issues and requests
- Manage, maintain, and support a stable, high-performing office IT infrastructure
- Monitor and respond to IT support chat requests, ensuring timely troubleshooting, resolution, or escalation to the appropriate subject matter experts
- Oversee IT procurement processes and manage inventory effectively
- Collaborate closely with other Technology teams to ensure reliability, scalability, and operational efficiency
What you need to succeed - 2+ years of hands-on experience in IT support
- Strong experience working in a Windows environment
- Experience working in a Linux environment is a plus
- Familiarity with VMware, VDI, and networking concepts is a plus
- Knowledge of Active Directory, LDAP, and Kerberos is a plus
- Experience with scripting (Python or PowerShell) is a plus
- Ability to perform effectively in a fast-paced, high-pressure environment
- Strong attention to detail with a methodical and organized approach to troubleshooting
- Self-motivated and confident, with excellent verbal and written communication skills
- Strong customer service mindset
- Effective time management, prioritization, and problem-solving skills
At Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company's success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution.
Per NYC salary transparency law, the total compensation for this role includes a base range of $80,000 to $100,000 plus annual discretionary variable remuneration.
#LI-MM1
