The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WYFuture Need - Actively InterviewingLocation: Remote in any United States jurisdiction not excluded from this job advertisement
Enable precision and clarity in the delivery of a mission-critical Department of Veterans Affairs (VA) cloud platform. As the Technical Requirements Analyst, you will support the intake, documentation, analysis, and tracking of platform requirements and service requests.
Position Description: The Technical Requirements Analyst is responsible for requirements and service request management, capabilities documentation, and platform dependency tracking.
Minimum/General Experience: 5 years of experience in technical requirements management and analysis
Minimum Education: Bachelor's Degree in information technology, business administration, systems engineering, or related field
Essential Skills/Qualifications:- Excellent ability to support backlog grooming and sprint planning with well-formed requirements
- Excellent experience establishing and managing service request intake processes using Jira
- Excellent experience documenting policies and procedures for requirements processing in a federal environment
- Excellent ability to track, measure, and report service request response times against defined service level agreement (SLA) standards
- Excellent experience developing and maintaining comprehensive capabilities and services documentation including points of contact, governing standards, service descriptions, and operational expectations
- Excellent ability to develop and maintain platform dependency lists identifying escalation procedures, governing standards, and operational expectations for all platform dependencies
- Above average ability to develop and deliver stakeholder training on service request intake procedures and communication processes
- Working knowledge of SAFe Agile ceremonies and their relationship to requirements management
- Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
- Excellent verbal and written communication skills
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
- Assignment Location - Remote
- Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Typing, communicating, repetitive motions.
- Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
- Inside environmental conditions with protection from outside elements.
Security: Active Federal Civilian Public Trust clearance
- U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years
Federal Civilian Public Trust Consists of a review of up to but not limited to:
- Covers 10 year period and in some instances lifetime events
- OPM Security Investigations Index (SII)
- DOD Defense Central Investigations Index (DCII)
- National Agency Check (NAC) records
- FBI name check
- FBI fingerprint check
- Credit report check
- Written inquiries to previous employers and references listed on the application for employment
- Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
- Law enforcement check
- Court records check
- Education check - Attendance and Degrees
Tasks/activities include, but are not limited to:- Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
- Reduces barriers and complexity for stakeholders requesting assistance
- Monitors and tracks all service request response times against SLA standards
- Produces weekly Requirements and Service Request Response Time and Trend Reports, identifying all requests that failed to meet minimum standards on the first page
- Provides stakeholder training at least once per Program Increment (PI) on Requirements and Service Request intake procedures and expectations
- Tracks and reports production availability and reachability metrics against SLA requirements
- Supports the development and delivery of the Capabilities and Services Document
- Identifies points of contact, governing standards, service descriptions, and operational expectations for capabilities and services
- Supports the development and delivery of the Platform Dependency List
- Maintains sufficient analytical capacity to support ad hoc data collection, analysis, and reporting requests within Government-defined timelines
- Contributes to Weekly Progress Reports and the Monthly Deliverables Report with requirements-related data, SLA compliance status, and service request metrics
Compensation & Benefits: The annual projected pay range for this position is $79,203 - $111,350 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
- Medical, dental, vision and prescription drug coverage for you and your family.
- Life Insurance, short-term disability and long-term disability paid for by the Company.
- Supplemental coverages including Accident, Critical Illness, and Hospital.
- Additional Life insurance coverage for you and your dependents.
- 401k plan with various options to select based on your retirement goals.
