Quest Global Manufacturing

Technical Program Manager

Quest Global Manufacturing$120K — $130K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS/MS in Electrical Engineering, Computer Science, Mechanical Engineering, or related technical field.
  • 7+ years of experience in technical program management within consumer electronics, wearables, or hardware product development.
  • Proven track record of managing complex, cross-functional hardware/firmware programs from concept through production.
  • Strong understanding of the hardware development lifecycle (EVT/DVT/PVT), system validation, and quality processes.
  • Experience with defect tracking, triage processes, and root cause analysis methodologies (8D, Fishbone, 5-Why).
  • Excellent communication skills, with the ability to influence across distributed teams.

Responsibilities

  • Own and drive end-to-end program execution for AIG sustenance and research workstreams.
  • Partner with cross-functional teams to prioritize and resolve field issues and customer escalations.
  • Coordinate research initiatives on new sensor technologies, AI/ML integration, and next-generation hardware.
  • Establish and maintain sustenance processes including defect tracking and firmware update planning.
  • Provide data-driven program status updates to leadership, highlighting risks and mitigation plans.
  • Develop and refine program management frameworks to improve team collaboration and predictability.
  • Coordinate with external partners and suppliers for sustenance and research activities.

Benefits

  • 401(k) plan with matching
  • Dental, health, and vision insurance
  • Life insurance
  • Paid time off
  • Short/Long Term Disability
  • Referral program
Full Job Description
Job Requirements

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You will Do:
Program Leadership: Own and drive end-to-end program execution for AIG sustenance and research workstreams, including issue triage, root cause analysis coordination, fix validation, and release management.

Cross-Functional Coordination: Partner with hardware engineering, firmware, systems validation, quality, and operations teams to prioritize and resolve field issues, customer escalations, and reliability improvements.

Research Program Management: Coordinate research initiatives spanning new sensor technologies, AI/ML integration, and next-generation hardware explorations from concept through feasibility and handoff to product teams.

Sustenance & Quality: Establish and maintain sustenance processes including defect tracking, field return analysis, firmware update planning, and regression prevention for in-market AIG products.

Stakeholder Communication: Provide clear, data-driven program status updates to leadership, including risk identification, mitigation plans, and trade-off recommendations.

Process Improvement: Develop and refine program management frameworks, tools, and best practices to improve team velocity, predictability, and cross-site collaboration (NY 14 other Meta offices).

Vendor & Partner Management: Coordinate with external partners, component suppliers, and contract manufacturers as needed for sustenance and research activities.

Data-Driven Decision Making: Define and track key program metrics (defect density, fix turnaround time, research milestone velocity) to drive continuous improvement.

What You Will Bring:
  • BS/MS in Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical field.
  • 7+ years of experience in technical program management within consumer electronics, wearables, or hardware product development.
  • Proven track record of managing complex, cross-functional hardware/firmware programs from concept through production and post-launch sustenance.
  • Strong understanding of hardware development lifecycle (EVT/DVT/PVT), system validation, and quality processes.
  • Experience with defect tracking, triage processes, and root cause analysis methodologies (8D, Fishbone, 5-Why).
  • Excellent communication and stakeholder management skills, with the ability to influence without authority across geographically distributed teams.


Preferred Qualifications
  • Experience with smart glasses, AR/VR wearables, or IoT consumer electronics.
  • Familiarity with RF/wireless systems (WiFi, BT/BLE), camera systems, audio pipelines, or sensor subsystems.
  • Experience managing programs involving AI/ML feature development on edge devices.
  • Background in systems coexistence, EMI/EMC, or hardware validation.
  • Experience with Meta's internal tools and processes (GSD, Workplace, Tasks) is a plus.
  • PMP, PgMP, or equivalent program management certification.


Pay Range: 120000 - 130000.

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

This role is considered an on-site position located in New York
06 You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Benefits

Full-time (Regular)
06 401(k)
06 401(k) matching
06 Dental insurance
06 Health insurance
06 Life insurance
06 Paid time off
06 Referral program
06 Vision insurance
06 Short/Long Term Disability

About Quest Global Manufacturing

Quest Global Manufacturing is a leading provider of engineering and manufacturing services to the aerospace, defense, and industrial markets. The company was founded in 1997 and is headquartered in McLean, Virginia. Quest Global Manufacturing has a team of over 11,000 professionals who work with clients around the world to design, build, and maintain complex systems and components. The company's services include product design, engineering, prototyping, testing, and more. Quest Global Manufacturing is committed to delivering innovative solutions that help its clients succeed in today's competitive marketplace.
Learn more about Quest Global Manufacturing
Size
11,000 employees
Industry
Founded
1997

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