Title and SummaryTechnical Program Management II
Overview
The Employee Digital Experience team is looking for a Technical Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. (This can change depending on the team you work on. Please revise as necessary.)
Role
• The Salesforce Technical Program Manager II (TPM L8) is responsible for orchestrating the delivery of complex, cross-functional Salesforce initiatives across multiple teams. This role ensures predictable execution, actively manages dependencies, and drives alignment across Product, Engineering, Architecture, and Business stakeholders.
Role Responsibilities
• Drive end-to-end delivery of Salesforce programs across Sales Cloud with connections into Marketing Cloud, and integration platforms.
• Own and maintain multi-team delivery plans aligned to release timelines and business commitments.
• Lead SAFe ceremonies and actively manage cross-team dependencies, risks, and sequencing across platform, integration, and data domains.
• Facilitate decision-making and trade-offs across stakeholders, ensuring timely resolution and clear documentation.
• Establish and maintain delivery artifacts including RAIDD logs, dependency maps, issue logs, and decision logs.
• Ensure alignment between Product (PM-T), Engineering, and Business stakeholders through proactive communication.
• Drive continuous improvement across delivery processes using metrics, retrospectives, and insights.
• Apply Salesforce platform expertise including understanding of declaratives, configurations, data models, integration patterns, and environment strategies to inform delivery execution.
All About You
• Proven ability to manage complex, multi-team technology programs within a SAFe or other Agile framework.
• Prefer experience with Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud).
• Demonstrated ability to manage ambiguity and influence stakeholders without direct authority.
• Strong communication and facilitation skills with ability to drive alignment across diverse groups.
• Experience managing dependencies across engineering, platform, and data teams.
• Familiarity with Agile, Scrum, and release-based delivery models.
• Ability to use data and metrics to improve delivery predictability and performance.
• Strong technical understanding of system architecture, integrations, and data flows.
Key Performance Indicators
• Delivery predictability (commit vs complete).
• Dependency resolution effectiveness.
• Blocked work trends and resolution time.
• Decision cycle time and SLA adherence.
#LI-FT1
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay RangesToronto, Canada: $75,000 - $120,000 CAD
